We know getting started with a new tool can raise a few questions.
In this post, we’ve gathered the most common questions about the Appointment Booking widget to help make your setup and usage a bit easier 
General 
Why do booked slots still show up in the widget?
Booked slots will disappear automatically only if Google Calendar is connected. Without it, you’ll need to remove them manually.
If you’d like to have booked slots disappear without needing Google Calendar, please upvote this idea: Set a limit for the number of appointments per slot.
Does the widget show time in each user’s timezone?
No, it shows your business’s local time, regardless of where your clients are.
If you’d like to have the automatic time zone conversion in the widget, please upvote this idea - Automated Time Zone Conversion.
What’s the maximum custom duration?
The maximum duration is 1440 minutes (24 hours).
If you’d like to see an extended duration in the future, please upvote this Wishlist idea: Increase Time Slot Duration.
Connecting to Google Calendar 
How to connect my widget to Google Calendar?
Follow these steps to connect: How to Connect Google Calendar to Appointment Booking Widget.
Can I connect more than one calendar?
No, you can connect only one calendar to a single widget.
What happens if I skip a permission during setup?
The calendar won’t connect, and you’ll see an error message:
Reconnect and ensure all options are checked.
I removed my calendar in Google, but it still looks connected in the widget. Why?
That’s just a display issue. Click Disconnect Google Calendar in the widget, and then reconnect it.
How do I switch to another calendar or account?
Disconnect the current one first, then reconnect and select the right calendar.
Which Google account opens when I click “Open Google Calendar”?
It opens your default account. You can switch accounts in Google if needed.
If I revoke access in Google, will the widget still work?
No, you’ll need to reconnect it. If the same account is linked to multiple widgets, you’ll need to reconnect it in each one.
Does the booking automatically appear in my client’s Google Calendar?
No, clients will need to click Add to Google Calendar after confirming the booking and then click Save to add it manually:
Can clients cancel or change a booking on their own?
No, clients will need to contact you directly to make any changes.
If you’d like to let users cancel bookings on their end, please upvote this idea - End user can change or cancel a booking
Will existing calendar events block time slots?
Yes, any existing events in your Google Calendar will make those times unavailable in the widget.
Why does a day show 'No Slots Available'?
This could happen if:
- The day is disabled in the widget settings
- It’s turned off through Date-Specific Hours
- There are no open slots left
How quickly does syncing happen?
Syncing usually happens within seconds. Once a slot is booked, it disappears from the widget almost immediately.
If an event is deleted from Google Calendar, the slot becomes available again.
If I connect the same calendar to two widgets, will they sync?
Yes, bookings made in one widget will be reflected in the other automatically.
Does the widget use my Google Calendar timezone?
Yes, when connected, it follows the timezone set in your Google Calendar.
Emails and Notifications 
Where can I find Appointment booking submissions?
Check out this guide to explore four different ways to access your submissions: Where to Find Appointment Booking Submissions.
What’s included in the confirmation email?
The confirmation email includes a meta file with booking details, which you can view or save. (Note: Apple Calendar doesn’t support saving this file.)
Is it possible to edit the text of confirmation emails?
Currently, there is no option to edit the confirmation emails, but these ideas are on the Wishlist:
Please upvote if you’d like to see these features released 
How many emails can I add to receive notifications as a widget owner?
You can add only 1 email address. If you try to add more, notifications won’t be sent.
If you’d like the option to add multiple emails, please upvote this Wishlist idea: Notifications to Multiple Owner Emails.
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