Study Cases or Examples: AI Chatbot Integrations Feature

Tips & Discussions Community Discussions
1

Howdy!

Can anyone provide study cases or examples where the AI Chatbot Integrations feature has been useful to you? If you have any, please share your details below.

Thank you!

elfsight-chatbot-integrations
elfsight-chatbot-integrations499×473 63.7 KB

2

Hi @Petar_Dietrich :waving_hand:

Thanks for starting this discussion!

The AI Chatbot integrations are still quite new, so we’re currently collecting real-life examples of how users are using them in their workflows.

Based on the feedback we received before releasing these integrations, some of the use cases we expected to see are:

  • Zapier — sending chatbot-collected information to other apps, adding leads to CRMs or email marketing platforms, triggering follow-ups, notifications, and other automated actions.

  • Google Sheets — automatically collecting leads and conversation history in a spreadsheet for easier management and analysis.

  • Webhooks — connecting the chatbot with custom systems and internal workflows by sending chatbot data to external services.

Now that these integrations are available, we’d love to learn how they are being used in real scenarios:

  • What kind of data are you sending?

  • What processes have you automated?

  • Has an integration helped you save time or replace any manual steps?

Also tagging a few of our amazing community members who shared feedback and showed interest in these integrations before they were released:

@Oliver_Wassef — you shared some great Zapier use cases before (sending customer information, adding contacts to lists, tagging leads, etc.). Have you had a chance to try the integration after the release? We’d love to hear how it fits your workflow.

@Sina — I remember you voted for webhook integrations in the wishlist. Have you found any use cases where webhooks could help with your chatbot setup?

@iammasterweb — you’ve been following and supporting these integrations in the wishlist. If you’ve had a chance to explore them, we’d love to hear your thoughts and any workflows you’d like to connect with the chatbot.

And of course, we’d love to hear from anyone else who has tried the integrations or has ideas for new use cases.

Your examples will help other users understand what’s possible with these features :raising_hands:

3

Hi @ Max

I haven’t gotten around to building anything for it yet. Ultimately, it will be something that eliminates the need for the emails containing the logs, since I’m the only one who receives them. It would also allow me to make the information accessible to my staff in a more processed, internal format.

4

Hi Sina,

Thanks for sharing this! This is a great example of how integrations can help teams organize chatbot data and reduce manual work.

We appreciate this perspective and will keep these kinds of workflows in mind as we continue improving the integrations.

Thanks again :wink:

5

Hi @Max,

I would have been happy with just Zapier. As usual Elfsight keeps exceeding my expectations by including other automation providers.

Facebook messenger is a nice touch to start with. I’m sure there are other messengers on wish lists that will get added over time. Google Analytics is always great to have. The other integrations are top tier as well.

Overall, I’m very happy with all the integrations now available on top of all the enhancements to the AI Chat Bot. And, most important for me, it all comes with the ever present superb Elfsight Support Team and Community.

___

m.w. :man_technologist:t5::sparkles:

6

Thanks so much for the kind words, @iammasterweb! :heart:

It’s really great to hear you’re happy with the new integrations and the improvements we’ve been making!

We truly appreciate your continued support and all the feedback you share with us. It means a lot to our team! :raising_hands:

7

Hi.

I recently received an appointment cancellation via the chatbot, but the message did not reach my team. I am now going to use a webhook to forward such notifications to my inquiry center.
The bot will use a conversion rule to confirm the specific cancellation request, which will then trigger the webhook to send out the notification.

8

Hi Sina,

Oh, I like the webhook idea! That’s a nice way to get those notifications straight to your team :slightly_smiling_face:

As for the message that didn’t come through, I’m really sorry about that! Just to make sure I understand, did you mean that you never got the email with that chat transcript? And if so, was it just that one chat, or have you noticed this happening with others too?

9

@Max Don’t worry. I’ve already received the message, and everything is there in the chat log, too. I did that on purpose. The webhook allows me to filter and process the messages. :wink: