Stop AI Chat bot from telling people to call

Ask the Community General Questions
1

  • Issue description: NFP website with voicemail only on the telephone number listed but chat bot always recommends calling because the phone number is published. We prefer to receive emails since the phone is unmanned. Do I need to change the content on my website or can I somehow tell the chat bot to always indicate that calling the phone number will go to a voicemail?

  • Link to the page with the widget in question: https://thelongbeachchamber.com/

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Welcome to the Community, @Ian_Danby :waving_hand:

Sure, you just need to remove your phone number from the Agent Instructions:

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Please try it out and let me know if it helped :wink:

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Thank You.

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You’re very welcome!

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