AI Chatbot: Bring More Attention to Chat Activity with Sound Alerts! 🔔

[Max]

We’re excited to bring a little more life to the AI Chatbot — you can now add Sounds for specific chatbot actions!

This small touch helps visitors notice new messages faster and makes the chat feel more interactive.

What’s inside the update?

---

Where can I find new sound options?

You can easily enable this feature in the Sounds section on the Settings tab of your widget settings:

When the sounds can be triggered?

Sound notifications are available for 3 types of actions:

• Open Window
• Agent Message
• User Message

You can choose one of the available sound options from the list or leave sounds turned off

Can website visitors mute sound alerts if needed?

Sure! Visitors can easily mute sounds using a special button in the widget header

Are there any website or browser-specific restrictions for sound alerts?

Sound alerts may work differently depending on the browser or website settings. Usually, they can only play after a visitor interacts with the page, for example, by clicking or tapping it. This means auto-opened chats or new messages may stay silent until the first interaction.

If you embed the chat in an iframe, make sure it has autoplay permission, for example, allow="autoplay". Otherwise, the browser may block the sound.

Have you tried the new feature yet? Share your feedback in the comments — we’d love to hear from you

Back to Changelog →

[Adore]

Hey @Max ,
Great update. I’m curious if there’s a recommended “best fit” sound for each event type from a UX perspective. For example:

• Open Window → Bell

• Agent Message → Bright

• User Message → Click

Has the team done any research or testing around which sounds work best for specific actions and why those sounds were chosen?

I’m mainly wondering if there’s any UX rationale or behavioral research we can leverage here things like:

• which sounds feel most natural for incoming vs outgoing actions,

• which sounds grab attention without becoming distracting,

• or which sound patterns users tend to recognize fastest in chat experiences.

It could also be helpful to provide recommended defaults or “best practice” presets so users don’t have to guess which combinations work well together.

Overall though, this is a really nice addition. The mute option and browser behavior explanations are especially thoughtful touches.

If anyone else in the community has recommendations drop them below!

[Adore]

Also, I’d really recommend adding sound support for the Welcome Message / Greeting.

Honestly, that was the main place I expected sound notifications to exist first, since it’s one of the strongest opportunities to grab a visitor’s attention and make them aware the chatbot is available and active.

Was there a specific reason this was potentially put on hold or excluded for now? I could see it being really impactful for engagement.

Even a subtle sound tied to the initial greeting could help increase chat awareness significantly without feeling too intrusive.

[Petar_Dietrich]

Nice touch, Team Elfsight! Your AI chatbot keeps getting better and better. Keep up the great work.

To answer @Adore’s question, here’s what our chatbot uses and why:

• Open Window → Fantasy or Plucky (these sounds best simulate a “grand welcome” for visitors using our chatbot)

• Agent Message → Glass (this sound best simulates a chatbot response that is business-like and audible from a distance)

• User Message → None (no need for sound; user knows what the current chat/conversation state or status is).

I hope this helps. Cheers!

[user36972]

Just because of the new sound toggle, I’ve already gotten multiple questions on how I make such a professional website when it comes to the AI Chatbot, and of course, I pointed them in the Elfsight direction!

[Max]

Wow, we’re extremely happy that the new Sound feature impressed your website visitors so much!

Thanks a ton for your awesome feedback