Hi Max,
Thanks for your help previously. The google review rating is off again - this time it dropped to 4.0. Why is the problem recurring? Also, the latest review has not been added.
Thank you for your help!
Best Regards,
Leona
Hi again,
In fact, all our Google review ratings have been reduced to 4.
Could you look into this urgently?
Thanks!
Best Regards,
Leona
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Hey guys @user3085 @user3084 @WindyDay @user3080 @user3081 @SAS_PYVER
Thank you for waiting!
The issue with the incorrect rating is fixed.
Please check your widgets and let me know if everything is fine on your side.
Hi @WindyDay
I totally understand your feelings and realize how inconvenient it can be. Please accept my sincere apologies!
I agree that the idea of toggle would be of a great help. If youād like to temporarily deactivate the widget for you, please let us know and weāll be happy to do it for you.
I am glad to tell you that the issue with the incorrect rating is fixed. Please check your sources and let me know if it helped.
Hi @Leona_Lo
I am terribly sorry about all the frustration caused by the issue!
Iāve checked your widgets and everything seems to be working fine now. Could you please check it and let me know how it works?
Not sure if this is the same issue, and I apologize if I should be posting this concern elsewhere, but the Facebook Reviews widget is still not collecting new reviews from my Facebook page. It picked up the ones I had a few days ago when I first installed the widget, but new reviews since then have not been scraped.
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Hi @Greg_Hammond and welcome to Elfsight Community 
I see that my colleague Irene has already contacted you and the issue seems to be resolved.
If any other questions come up, please feel free to contact us. Weāll be happy to help!
Have a great day 
Hey Max, thanks for the reply. That was actually on a different topic [FB Messenger in the chat widget], with which Irene was very helpful. This problem is different, and it remains unresolved. For some reason, the FB Review widget is not scraping my FB pageās latest reviews. Havenāt figured out why.
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@Greg_Hammond Oh, I am so sorry about this confusion!
Iāve checked your widget and see that the new reviews were left a day ago. The reason why the latest reviews donāt appear straightaway is 48-hours cache time.
If the cache time is over and the reviews still didnāt appear, please let me know and Iāll be happy to check things for you!
The cache time makes perfect sense. Iāll give it another day or two.
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Hi Max, it works now. However, this and this are not pulling the latest reviews but our other pages are. This is not displaying the review text.
Thanks!!
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Hi @Leona_Lo 
At the moment, our Google Reviews has 72-hours cache time, thatās why the new reviews donāt appear straightaway.
If the cache time is over and the reviews still didnāt appear, please let us know. Weāll be happy to check things for you.
As for the last source, the reviews are not displayed because of the settings chosen. You have 2 reviews (1st - 5-star without text, 2nd - 4-star with text) and youāve chosen to display 5-star reviews with text:
If you change the settings, both reviews will be displayed:
Please let me know if this explains things or if you have any other questions 
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Iām pleased to report that the FB Reviews scrape has picked up my latest reviews, and that the āWrite A Reviewā button is operating correctly. Thanks!
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@Greg_Hammond Happy to hear you are good now
If anything comes up, feel free to let us know. Weāll be happy to help.
Have a great day!
Hi Max, thanks for the detailed explanation - as always! Four days have passed and the latest five star review with text is still not reflecting here. Thanks for your help in advance!
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Hi @Leona_Lo
Iāve checked your website and everything seems to be fine now:
Could you please check it and let me know how it works for you?
Hi Max, thanks for your help. Allās good now!
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You are always welcome 