Panel not show on Google Maps

Hey, I have a question about the panel. Is visible on all widgets but not on Google maps.
Screenshot 2023-05-09 at 2.23.31 PM

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Hi @Giorgos :wave:

Could you please send me a direct link to the webpage with Google Maps where the issue occurs and a screenshot of how you see the issue?

We’ll be happy to look into this :slightly_smiling_face:

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Sure @Max https://test-9759f4.webflow.io/



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Thank you so much!

I’ve informed our devs about the issue. I’ll get back to you once I receive any news!

Have a great day :slightly_smiling_face:

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Hi @Giorgos :wave:

I am so sorry for the delayed reply!

We’ve fixed the issue. Please check it and let me know how it works for you :slightly_smiling_face:

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Hey Max, thank you! Is working perfect on desktop but from mobile when you scroll out from the map and then scroll again on map, don’t work. Can you please check it from mobile.

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I am so sorry about it!

Sure thing, we’ll gladly check it.

We’ll keep you updated :slightly_smiling_face:

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Could you please specify whether you are logged in when checking on mobile?

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Yes Max, I check it when I’m login (on IOS).

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Could you please tell me the ios version and device model?

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IOS 16.5 Iphone 11

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Thank you so much!

We’ll investigate the issue and get back to you :slightly_smiling_face:

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Hi @Giorgos :wave:

Thank you for waiting!

The reason for the issue is a default browser setting Prevent cross website tracking.

You need to disable this setting and log in again.

Here is a tutorial for Safari: iPhone 13/13 Pro: How to Enable/Disable Prevent Cross-Site Tracking In Safari - YouTube

For Chrome:

Please check it and let me know if it helped :slightly_smiling_face:

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Hey @Max I use Safari and on my setting is allowing website tracking. The other apps showing the panel every time. The Maps not every time.

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@Giorgos Do I understand correctly that sometimes you can see Google Maps panel on mobile?

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Yes, that’s correct. When I scroll out from the view of maps and scroll in again the panel don’t show.

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Could you please send me a a video screencast of the issue? It would be tremendously helpful!

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Hi @Giorgos :wave:

Thank you for waiting!

Due to the peculiarities of the Google Maps widget, unfortunately, there is no option to fix the panel at the moment.

All the current solutions can break the widget performance. Please accept my sincere apologies for all the inconvenience caused!

Although I hope that the fix will be released as soon as it is possible, unfortunately, we cannot name the release dates for this fix.

I hope this explains things.

Thank you for your patience and understanding :pray:

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No problem @Max I know your team will do the best!

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