It is crucial to move from the AI suggestions to then be able to pass this onto a human to start communicating with the customer, removing the need for email or call back.

Real agent customer support. Allow option to directly chat with owner/agent.

Hi there, @Badusha_EA :wave: Glad to say that this idea already exists on the Wishlist! I’ve moved your comment to the related thread, where we’ll keep you in the loop :slightly_smiling_face:

Hello everyone, I agree with the previous contributors. The ability to transfer the user to a human is one of the most important things for me as well.

Thanks for upvoting the idea and welcome to the Community, @Ivan_1s :wink:

if the ai cant answer some question its better to connect to the agent / owner that can go directly to the whatsapp number / email (i think by using whatsapp its better), once they connected to the agent / owner the data sent or forward to the owner about their question so the Q&A ongoing without an…

Hey Max, For our use case option 1 (AI assistant can’t answer a question) & 4 (User asks to contact a real agent) are ideal. Option 2 (rating system), although not a bad feature, is more than likely something we would not make use of ourselves, but others might very well want to. Option 3 I feel is…

Wow, thanks for the lightning-fast feedback and welcome to the Community, @Brenton_Cauchois ! I totally understand your points and agree that Option 3 might be a bit redundant here. We’ll definitely keep your use case in mind as we continue working on this feature :wink: Thanks so much for your tho…

Hi there, In addition to the AI chatbot, we’d like customers to be able to switch to a live agent whenever they choose. The agent should be able to take over the conversation from the AI and continue seamlessly across different devices (computer or phone). Both the customer and the agent should be …

Hey there and welcome to the Community, @ANN1 :waving_hand: Thanks a lot for the feedback! We already have a request for this feature, and I’ve merged your comment with it. At the moment, we’re exploring the “Move to Human Interaction” feature, but before making any updates, we’d like to discuss …

Move from AI to human interaction

Wishlist AI Chatbot

Max May 29, 2025, 11:28am 13

Hey there, @Shawn_Radam

Many thanks for the feedback!

Glad to say that this idea is already on the Wishlist, and I’ve added your comment there too. If any news comes up, we’ll promptly update you here

WhatsApp chatbot

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Move from AI to human interaction

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