Move from AI to human interaction

Wishlist AI Chatbot
1

It is crucial to move from the AI suggestions to then be able to pass this onto a human to start communicating with the customer, removing the need for email or call back.

7 Likes
2

Hi there and welcome to the Community, @Blake_Miller :wave:

I really like your idea, thanks for sharing! Let’s see if it catches on with the community :slightly_smiling_face:

1 Like
3

It would be great to combine this with the All-In-One Chat!

2 Likes
4

Hey there, @Runners_Athletic_Com :wave:

This idea is already on the Wishlist. Feel free to upvote it here :slightly_smiling_face: - Combine AI Chatbot with All-in-One Chat

2 Likes
5

Hi there,

It would indeed be practical to be able to offer the customer three choices after a response from the bot:

  • The answer suits me
  • The answer does not suit me
  • Transfer to a human
    With the option of transferring the conversation to an agent either in the chat or by email (in which case a message such as: an agent will contact you as soon as possible should be included).
2 Likes
6

Hi there, @Romain_Lutz :wave:

Nice thought, we’ll have it in mind when working on this feature :slightly_smiling_face:

1 Like
7

Real agent customer support. Allow option to directly chat with owner/agent.

4 Likes
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Hi there, @Badusha_EA :wave:

Glad to say that this idea already exists on the Wishlist! I’ve moved your comment to the related thread, where we’ll keep you in the loop :slightly_smiling_face:

1 Like
9

Hello everyone, I agree with the previous contributors. The ability to transfer the user to a human is one of the most important things for me as well.

3 Likes
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Thanks for upvoting the idea and welcome to the Community, @Ivan_1s :wink:

1 Like
11

if the ai cant answer some question its better to connect to the agent / owner that can go directly to the whatsapp number / email (i think by using whatsapp its better), once they connected to the agent / owner the data sent or forward to the owner about their question so the Q&A ongoing without any delay.

If you can implement the whatsapp chat into the ai chat it would be easy and less time to use for the clients but if needed to do forwarding that shud do too.

I am just hoping this could be develop on the next update.

2 Likes
12

Hey there, @Shawn_Radam :waving_hand:

Many thanks for the feedback!

Glad to say that this idea is already on the Wishlist, and I’ve added your comment there too. If any news comes up, we’ll promptly update you here :slightly_smiling_face:

1 Like