Move from AI to human interaction

Wishlist AI Chatbot
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It is crucial to move from the AI suggestions to then be able to pass this onto a human to start communicating with the customer, removing the need for email or call back.

4 Likes
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Hi there and welcome to the Community, @Blake_Miller :wave:

I really like your idea, thanks for sharing! Let’s see if it catches on with the community :slightly_smiling_face:

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It would be great to combine this with the All-In-One Chat!

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Hey there, @Runners_Athletic_Com :wave:

This idea is already on the Wishlist. Feel free to upvote it here :slightly_smiling_face: - Combine AI Chatbot with All-in-One Chat

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Hi there,

It would indeed be practical to be able to offer the customer three choices after a response from the bot:

  • The answer suits me
  • The answer does not suit me
  • Transfer to a human
    With the option of transferring the conversation to an agent either in the chat or by email (in which case a message such as: an agent will contact you as soon as possible should be included).
1 Like
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Hi there, @Romain_Lutz :wave:

Nice thought, we’ll have it in mind when working on this feature :slightly_smiling_face: