Move from AI to human interaction

Wishlist AI Chatbot
1

It is crucial to move from the AI suggestions to then be able to pass this onto a human to start communicating with the customer, removing the need for email or call back.

6 Likes
2

Hi there and welcome to the Community, @Blake_Miller :wave:

I really like your idea, thanks for sharing! Let’s see if it catches on with the community :slightly_smiling_face:

1 Like
3

It would be great to combine this with the All-In-One Chat!

1 Like
4

Hey there, @Runners_Athletic_Com :wave:

This idea is already on the Wishlist. Feel free to upvote it here :slightly_smiling_face: - Combine AI Chatbot with All-in-One Chat

1 Like
5

Hi there,

It would indeed be practical to be able to offer the customer three choices after a response from the bot:

  • The answer suits me
  • The answer does not suit me
  • Transfer to a human
    With the option of transferring the conversation to an agent either in the chat or by email (in which case a message such as: an agent will contact you as soon as possible should be included).
1 Like
6

Hi there, @Romain_Lutz :wave:

Nice thought, we’ll have it in mind when working on this feature :slightly_smiling_face:

7

Real agent customer support. Allow option to directly chat with owner/agent.

3 Likes
8

Hi there, @Badusha_EA :wave:

Glad to say that this idea already exists on the Wishlist! I’ve moved your comment to the related thread, where we’ll keep you in the loop :slightly_smiling_face: