It is crucial to move from the AI suggestions to then be able to pass this onto a human to start communicating with the customer, removing the need for email or call back.
Hi there and welcome to the Community, @Blake_Miller 
I really like your idea, thanks for sharing! Let’s see if it catches on with the community 
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This will be my suggestion: on the main chat log window (See image screenshot on the right)
Move AI disclaimer to the top near the Chatbot name, in its place on the bottom, add “send a quick message” section.
In the admin page settings NATIVELY list and add each service shortcut so we can rearrange in the order we want. My pitch “the button label” should be native and allow us to choose on top-of-bubble or side-of-bubble,the text, the color.
Also if the button label is on top and the chat is opened, the button label should disappear. Think about it, this will be an immediate solution for Move from AI to Human and WhatsApp Integration instead of asking AI for representative, live agent, or customer service and wasting time with repeated “I am here to assist you repeat and repeat” this shortcuts will be awesome, and efficient, and better than nothing. I know that ideally people want to click in the icon and the chat log gets transfer chat to live agent, WhatsApp Messenger, FB Insta Messenger, but think the links/ icons for the specific external apps on a smartphone makes sense, instead of a live agent icon, that will connect to a live person. In a desktop will be nice to connect the chat to the provider directly without leaving the chat or website, and for that you need to add a Pre-Chat Survey( Client Intake Form)
It would be great to combine this with the All-In-One Chat!
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Hey there, @Runners_Athletic_Com 
This idea is already on the Wishlist. Feel free to upvote it here 
- https://community.elfsight.com/t/combine-ai-chatbot-with-all-in-one-chat/102530
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Hi there,
It would indeed be practical to be able to offer the customer three choices after a response from the bot:
- The answer suits me
- The answer does not suit me
- Transfer to a human
With the option of transferring the conversation to an agent either in the chat or by email (in which case a message such as: an agent will contact you as soon as possible should be included).
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Hi there, @Romain_Lutz
Nice thought, we’ll have it in mind when working on this feature
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Real agent customer support. Allow option to directly chat with owner/agent.
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Hi there, @Badusha_EA
Glad to say that this idea already exists on the Wishlist! I’ve moved your comment to the related thread, where we’ll keep you in the loop
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Hello everyone, I agree with the previous contributors. The ability to transfer the user to a human is one of the most important things for me as well.
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Thanks for upvoting the idea and welcome to the Community, @Ivan_1s 
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if the ai cant answer some question its better to connect to the agent / owner that can go directly to the whatsapp number / email (i think by using whatsapp its better), once they connected to the agent / owner the data sent or forward to the owner about their question so the Q&A ongoing without any delay.
If you can implement the whatsapp chat into the ai chat it would be easy and less time to use for the clients but if needed to do forwarding that shud do too.
I am just hoping this could be develop on the next update.
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Hey there, @Shawn_Radam 
Many thanks for the feedback!
Glad to say that this idea is already on the Wishlist, and I’ve added your comment there too. If any news comes up, we’ll promptly update you here
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Dear friends, we’d really appreciate your feedback on a couple of ideas related to this request!
We’re currently exploring the “Move to Human Interaction” feature, but before making any updates, we want to make sure we hear your thoughts.
Our vision for the feature
-
We are not planning to create a separate interface to directly connect to the AI Chatbot for now. This approach is quite complex, and we feel it may not be the best direction to pursue, though it’s something we could revisit in the future.
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Instead, we like the idea of incorporating functionality from our All-In-One Chat widget. This would enable users to easily switch to another communication channel with a real person, like WhatsApp, when needed.
With that in mind, we have a few questions for you!
Our questions to discuss with you
- When should we offer the option to switch to other channels?
We are considering several scenarios:
AI assistant can’t answer a question
Currently, the assistant suggests contacting by email or phone, but we could also offer buttons for switching to WhatsApp or other channels.
Dislike rating of the AI assistant’s response
We are planning to add a Rate option, where users will be able to like/dislike the responses of the AI assistant. You can upvote this idea here - Let website visitors rate the response of the AI Assistant 👍🏼👎🏼
If a user dislikes the response, the assistant will offer the option to connect with a human representative.
Always show the buttons
This might lead users to switch to WhatsApp by default, resulting in a delay in response time and possibly lower conversion rates.
User asks to contact a real agent
If a user requests to speak with a real agent, the assistant will provide options to contact a live person via channels like WhatsApp, email, etc.
Do any of these options seem more user-friendly, or do you have other ideas? We’d love to hear your thoughts
- What other channels, besides WhatsApp, should we offer?
For example, Telegram, email, callback requests, Instagram DM, etc. Which options would be most useful to your audience?
Guys, please share your thoughts in the comments — we look forward to your feedback
Hey Max,
For our use case option 1 (AI assistant can’t answer a question) & 4 (User asks to contact a real agent) are ideal. Option 2 (rating system), although not a bad feature, is more than likely something we would not make use of ourselves, but others might very well want to. Option 3 I feel is redundant, especially given that most people have their contact channels listed on their site already - It also makes the chatbot a bit pointless as most people will more than likely just bypass it to speak to an agent directly, which defeats the purpose of having the chatbot in the first place. However, others may find it useful.
The takeaway for us is giving us the option to switch things on and off as needed.
We mainly communicate with WhatsApp, email, calls and LinkedIn ourselves. So having those options would be great.
Thanks again for all the work
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Wow, thanks for the lightning-fast feedback and welcome to the Community, @Brenton_Cauchois!
I totally understand your points and agree that Option 3 might be a bit redundant here. We’ll definitely keep your use case in mind as we continue working on this feature
Thanks so much for your thoughtful comment and taking time to share it – we really appreciate your contribution!
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