@Max this is awesome! Priscilla’s button label buzzes with chat bubble love that, need that for mine. Her “send a message” idea is awesome. Just an observation, when I went to @Priscilla_OConnor website is kinda weird confusing to have 2 chatlogs or 2 chat windows overlapping (See image left screenshot) Also the Messenger is not a real messenger it will be frustrating for a client with a fake messenger, and the icons are external shortcuts for external apps(See image middle screenshot.) The Text message icon only works in a smartphone, desktop version does not work. This will be my suggestion: on the main chat log window(See image screenshot on the right) Move AI disclaimer to the top near the Chatbot name, in its place on the bottom, add “send a quick message” section. In the admin page settings NATIVELY list and add each service shortcut so we can rearrange in the order we want. My pitch “the button label” should be native and allow us to choose on top-of-bubble or side-of-bubble,the text, the color, like the one for @Priscilla_OConnor website theme, or any other color to catch people attention. Also if the button label is on top and the chat is opened, the button label should disappear. Think about it, this will be an immediate solution for Move from AI to Human and WhatsApp Integration instead of asking AI for representative, live agent, or customer service and wasting time with repeated “I am here to assist you repeat and repeat” this shortcuts will be awesome, and efficient, and better than nothing. I know that ideally people want to click in the icon and the chat log gets transfer chat to live agent, WhatsApp Messenger, FB Insta Messenger, but think the links/ icons for the specific external apps on a smartphone makes sense, instead of a live agent icon, that will connect to a live person. In a desktop will be nice to connect the chat to the provider directly without leaving the chat or website, and for that you need to add a Pre-Chat Survey( Client Intake Form)
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