Mailchimp integration

Ask the Community General Questions
1

My form says it is connected with Mailchimp but when I click on the integration it says “Your form should have at least one email field to connect to Mailchimp.“

1 Like
3

Hi there, @Caitriona_Courtney :waving_hand:

Do I get it right that you’ve added the Email field after the widget was connected to Mailchimp. If so, please try to reconnect the Mailchimp integration and let me know if it helped :slightly_smiling_face:

4

hi @Max, I cant reconnect to Mailchimp.

image
image310×126 2.01 KB

This is what shows up for me in the integration tab.

1 Like
5

My bad, sorry for missing this!

I’ve passed the issue on to the devs and will update you once it’s fixed :slightly_smiling_face:

1 Like
6

Any update on this? Thanks

1 Like
7

Hi there, @Caitriona_Courtney :waving_hand:

Unfortanutely, we haven’t got any news yet. Our devs are working on your request and I’ll update you as soon as I have their response.

Thank you for your patience and understanding :folded_hands:

8

Hi there, @Caitriona_Courtney :waving_hand:

Thank you for waiting!

We’ve applied a local fix to your widget. It means that the Mailchimp integration will work in fine in the widget you’ve shared. However, the issue will persist if you create a new widget with the Mailchimp integration.

We’re currently working on a global solution, that will fix the issue completely.

The fix is going to be released next week and I’ll update you once it’s done :wink:

9

Thanks Max, would it be possible to get the fix put on this widget also?

1 Like
10

Yep, I’ve asked the devs and will let you know once it’s done :slightly_smiling_face:

11

Done! The 2nd widget has been fixed :slightly_smiling_face:

1 Like
12

Hi there, @Caitriona_Courtney :waving_hand:

I am happy to say that the issue has been addressed globally :tada:

13

Hi Max, that is great.

I have updated a form now and wanted to create a new Google Sheet integration, it creates a new sheet but when I run tests on the forms the Google Sheet is not getting populated. I have also checked the previous Google Sheet the form was integrated with and the info isn’t going there. I am received in the emails with the information so i know the form is working.

Could you give me some help please.

1 Like
14

Hi there, @Caitriona_Courtney :waving_hand:

Thank you for bringing this to our attention!

The issue occurs only with the Form installed on this page, right?

15

Additionally, could you please try to reconnect the Google Sheets integration and add it once again?

16

Hi Max, yes its that form. We have that form across a few pages on our website.

I have tried reconnecting it but it didnt work.

1 Like
17

Got it, thanks!

I’ve forwarded this issue on to the devs and will update you once I have their response :slightly_smiling_face:

1 Like
18

thank you

1 Like
19

Hi there, @Caitriona_Courtney :waving_hand:

Thank you for waiting!

Our devs checked things and haven’t identified any issues with the Google Sheets integration. Does the issue still persist on your end?