Forms Not working

I’m aware that the team is on it, however this also has affected the google sheets integration. Thankfully, you guys have backed me up using your own server download excel file from the dashboard. I hope this issue gets fixed soon and i really hope it does not happen again. My Client gets mailing forms on a daily basis and this is not good for him. Thank you and keep up the good work team!

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I just tested one of my forms and I quickly received the email.

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Now is not working anymore, please check and fix this issues
due this is very important to us, so our customer can send inquiry via contact form
if like this, this make our business not good, I pay expensive for this, but this we got, this is second problem

  • Issue description:
    Contact form doesnt working again, this is the second time happen like this
    data input in contact form doesnt send to email, why like this, this contact form is very important
    please fix this issues

  • Link to the page with the widget in question:

Dear folks, thank you for your comments and for the heads-up!

@Lesan, @Hugh my apologies for such a long wait, it seems we have overlooked this thread for some reason, I’m so sorry :sweat:

Unfortunately, one of our Forms widgets was under DDoS attack that partly affected the functionality of the Forms widgets. This has led to the emails not coming through in time and information not registering in Google Sheets.

The good news is that our developers were able to neutralize the issue and block the offending widget, so you should receive all the submissions that were sent through your forms during the downtime. However, please note that it might take some time for the emails to start coming through.

I do believe your widgets are back to normal now, but I’ll be very happy to assist you here if anything still goes wrong.

We are terribly sorry for all the trouble :pray:t2:

Hello guys, thank you for your patience!

I’m happy to say that the issue is fixed, so all the widgets should be working fine now.

Could you please check and let me know the result?

  • Issue description:
    Contact forms are still not working correctly. We were told the issue was fixed but we still haven’t seen any form submissions come through for either of our websites in a timely manner. If they do, it’s about 24 hours later or more until we receive an email.

We are downloading the .csv files every hour to make up for the problematic forms but we would like to see this fixed asap.

Thank you.

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@Neill I see that my colleague Irene got back to you in your support ticket and provided a solution.

I really hope everything’s fine on your end now, and we’ll try our best to keep our widgets in order :pray:t2: