When visitors fill out the form I am not receiving anything also we are not receiving the chats to our email. Would be nice to have a contact form built in where they can send us a message if they dont want to keep asking the AI questions!

Hi there and welcome to the Community, @Brandon_McLean :waving_hand: The form info should appear in the email with the chat transcript (right above the transcript). There were some issues with the chat transcript delivery, but they’ve been addressed. Could you please double-check it and let me kno…

Hello, no this is not fixed. I tested it again.

I am so sorry about this inconvenience! We’ve forwarded this issue to the devs. I’ll update you as soon as we have any news :slightly_smiling_face:

Hi @Brandon_McLean :waving_hand: Everything should be back to normal now. Please check your widget and let me know if it works fine now :slightly_smiling_face:

I just tried it and its not working. When I submit my name, phone and email nothing is sent to me inbox. Do you guys test before you say its fixed?

I am really sorry for the inconvenience! I’ve just tested your widget once again and the form details are displayed right above the chat transcript (as needed): [image] Please try to test your widget in your browser’s incognito mode. If the issue still persists, please send me a screenshot of …

Just to clarify, the information submitted in the form is included in a single email notification along with the chat transcript: [image] These notifications aren’t sent immediately after the form is submitted. Instead, they’re triggered after about 10 minutes of user inactivity. After 5 minutes …

I feel like I am wasting time. I think we are going to have to jump ship. If the chat closes after 10 minutes of inactivity and you still haven’t received the notification with the transcript and form details, please follow these troubleshooting steps: Double-check that your email address is ent…

I have no idea why you are sending me this picture of client details with test@test.com? ?? I have no idea why you are sending this screen shot. This is not our email address. I have no idea what you mean by a single email notification with the chat transcript??? We can only have one email to send …

Issue with the chat transcript delivery

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Issue with the chat transcript delivery

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