Form error when submitting

When a user is filling in the form on our ‘Contact Us’ page they are getting the following error - An error occurred when submitting the form, please try again. I have tried disabling the reCAPTCHA and trying again but it isnt working. Any help would be great.

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Hi there, @Caitriona_Courtney :waving_hand:

I’ve tested your form and managed to successfully submit it:

Please right-click your website, choose Inspect and then open a Network tab. After clicking on the Submit button, most likely you’ll see a 429 error on the Network tab.

If so, the 429 error occurs in the following cases:

  • When 5 submissions per minute are sent from a single IP address.
  • When 60 submissions per hour are sent for a single widget.

In these cases, you just need to wait until the hour passes, and the limits will reset.

Please check it out and let me know if it helped :slightly_smiling_face:

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Thanks Max :slight_smile:

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