Form Builder: An error occurred when submitting the form, please try again

[Dominik1 (Dominik)]

When I try to submit the contact form, I get the following error:

“An error occurred when submitting the form, please try again.”

Captcha is disabled. I use Joomla and haven’t had any problems with it so far (keyword: iframe).

Dominik

https://sommer-websolutions.ch/index.php/kontakt

[Max]

Hi there, @Dominik1

Please right-click your website, choose Inspect and then open a Network tab. After clicking on the Submit button, most likely you’ll see a 429 error on the Network tab.

If so, the 429 error occurs in the following cases:

• When 5 submissions per minute are sent from a single IP address.
• When 60 submissions per hour are sent for a single widget.

In these cases, you just need to wait until the hour passes, and the limits will reset.

Please check it out and let me know if it helped

[Dominik1 (Dominik)]

I received two test emails from you, so it’s actually working… But now the sent email contains a number instead of the field name (I have this problem with many other forms, too, by the way):

Dominik

[Max]

This happens because the Phone field is used without a label, and the default field ID is pulled to the submission instead:

If you add a label, it will appear in your submissions

[Dominik1 (Dominik)]

Thank you!

[Max]

No sweat!