Form builder insecure connection warning

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I am using the form builder widget and when the data is sent to my email it has the following warning:

External images in this email use an insecure connection. Those images were automatically adjusted to enforce a secure connection (https). Some images might not be shown.

No matter how I change the form it still appears. The thing is - there are no images in the form ?

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Hi there,

It sounds like you’re encountering a warning related to external images in the email, even though there are no images in your form. This issue can sometimes occur when external content (like scripts, logos, or tracking pixels) is included in the form or email template, even if you can’t see them directly.

Here are a few things you can try to resolve this:

  1. Check for Hidden or Embedded Content: Make sure that there are no hidden image URLs or external resources embedded in the form fields or email template.
  2. Update to Secure URLs: If there are any URLs that point to images or resources, ensure they all use https:// (secure connections) rather than http:// to avoid triggering the warning.
  3. Review the Email Template: Check if the email template itself includes any external content that could be causing the issue. Even if it’s not part of the form, sometimes other resources are added in the background.
  4. Contact Support: If none of these steps fix the issue, it might be a problem with the way the form widget is generating the email. In that case, I’d recommend reaching out to Elfsight support for a more thorough investigation.

Let me know if this helps or if you need further assistance!

Best,
Maxim!

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Thank You, I will take a further look.

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IAfter a lot of “digging” I have found that the error is due to the way the form is sent to me from Elfsight. I have included part of the source code here that shows that an image is being sent to my email from a http source instead of https. Is there a way to solve this ? Here is the first part of the source code : <img src=3D"http://url350.forms.elfsightmail.com/wf/open?upn=3Du001.GY2Oh2N=
HSRphtvkR58h3k7ziaVx8V2qImJ37WhKVhB-2BfTX-2BVwM552o674hI4C6krZC2Mrm2VoLhmtw=
oOGlhUWF8KSFnH-2BX5fJmo-2Fbj1wUqkRdh38tW11X6F3O3-2BmoydAoko-2Bm82r8amgJmLi7=

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Hi there, @user14240 :wave:

I am really sorry about this inconvenience!

Do I get it right that you see this error in your website’s Developer Console?

Also, could you please send me a link to the page where your widget is installed? I’ll be happy to look into this for you :slightly_smiling_face:

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When the form is filled out and submitted to my email address the following warning appears at the top of the email., with the content that is added by someone, below it.

External images in this email use an insecure connection. Those images were automatically adjusted to enforce a secure connection (https). Some images might not be shown.

The whole of the form is being processed and delivered from a non-secure site via Elfsight, ie. http instead of https which is the more secure version. I have been in touch with my hosting provider - IONOS - and they tell me that the sender (Elfsight) has not got the form correctly configured and is missing the SSL which is why it is http and not https. This also means that some replies will be blocked and not even get to me.

The form is here: kids party enquiry form - children's entertainer Derby

Thank You,

Stuart

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Thank you!

I’ve passed this info to the devs and will update you once I have their response :slightly_smiling_face:

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Hi there, @user14240 :wave:

Thank you for waiting!

Glad to say that the issue is fixed and the link with http won’t appear in emails anymore :slightly_smiling_face:

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Many Thanks for that, much appreciated :smile: Stuart

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No sweat!

Feel free to contact us here if anything else comes up. We’ll be delighted to help :wink:

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Many Thanks, it works fine now, much appreciated :slight_smile:

Stuart

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Great, thanks for the update :wink: