This was my problem months ago. It’s why I looked elsewhere. The public (and AI industry) know this is the biggest problem with AI…trustworthiness. I continually fought the AI. It wouldn’t follow instruction and it went rogue, using information from outside the knowledgebase I provided. That, my friends, is a deal breaker.
This is great news! Since I had moved on to other platforms, I hadn’t received this update. I’ll have to get reacquainted with my Elfsight account. However, if I recall correctly, there was still an issue with sandboxing. With newfound freedom to iterate without constraint, I’ll be sure to try Elfsight again, though. Thanks
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That’s awesome!
Regarding the sandboxing issue, I am afraid I didn’t quite get what you mean. Could you please describe what you mean in more detail?
Oh, we’ve had a long and troubled discussion about similar issues as brought by the OP in this thread. Just as I previously mentioned, the Elfsight AI has serious issues when it comes to following instructions and sticking to its knowledge base: Changes in AI Chatbot responses - #15 by NRV_Wayfinder
Be sure to look at my response (it’s where this thread was split). I’ve had similar problems. Best of luck!
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I’ve reviewed this thread, and it looks like the main issue was that the bot was pulling information from external sources. That was addressed by adding the following prompt:
Even if a question is related to the general subject or area the bot is designed to cover, but there’s no direct answer in the knowledge base, inform the user that you cannot assist and recommend contacting the business directly by using its email address.
Since then, we’ve also switched the assistant’s language model from GPT-4 mini to GPT-5 mini. From what I can see, it’s now relying only on the information available in the knowledge base.
Please feel free to test your AI Chatbot widget and let me know how it performs. If you still notice responses based on external sources, could you share a specific example? I’ll be happy to take a closer look 
Thanks. I’ll add it to my to-do list. It’ll be an important test. I always liked Elfsight, but a rogue AI was unacceptable.
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Great!
Don’t hesitate to reach out to us in case of any questions. We’ll be happy to help 
Well, it looks like things are off to a bad start. My widget won’t even load for editing:
https://dash.elfsight.com/widget/796e468c-0b17-409f-93dd-a2a167a654f5
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Ah, I am so sorry about that!
Could you please take a screenshot of the Dev Console when opening the widget editor?
Thank you so much!
I’ve shared it with the devs and will update you once I have any news.
Thank you for your patience and understanding 
It seems your widget isn’t loading because of some network hiccups. Could you try restarting your router or connect your computer to a different network?
Let me know if that does the trick
Apparently your website doesn’t work in Brave browser. Now I have another reason to question using your service. When I tried the URL in Chrome, it worked fine. Considering the number of people not trusting the Google overlords, a service that doesn’t work in other browsers is concerning.
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Could you please try to open the widget in the Bravo incognito mode?
If the widget loads in incognito, it’s very likely that a browser extension or ad blocker is causing the issue.
Please try disabling any extensions and let me know if that fixes the issue
Hello Max,
Please also ask your team why I can’t delete files from the knowledge base. Considering I haven’t used your service since September 2025, I have new listings for my housing guide, so I wanted to uploaded a newer version.
Unfortunately, when I instruct the system to delete the original Housing file, it won’t comply. I start with 5 files. I delete the Housing file. It shows that the system has removed it, and I now have four. Perfect! Unfortunately, when I exit the knowledge base section, it shows 5 again! Even if I refresh the webpage, it still shows 5 and the file is there when I go back into the knowledge base section.
I really hope your other users don’t run into so many issues. This is ridiculous!
That’s kind of a silly request. If I go to Brave’s incognito, of course I’m going to have to log back in every time. It’s kind of the nature of incognito. This solves nothing.
Brave incognito, just like Chrome, works fine once I log back in. I also closed Chrome and reopened it. The link to my widget worked just fine.
I logged out on Brave and logged back in. The link wouldn’t work, so it tells me this isn’t a cookie issue…
There it is. The Privacy Badger extension was blocking the URL. UBlock Origin didn’t. Problem solved.
Thanks
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Just to clarify, I didn’t mean that you should use incognito mode regularly. We only needed a quick one-time check since browser extensions don’t run in incognito, which helps identify what might be causing the issue.
I’m really glad you were able to find the extension behind it and that everything’s working fine now
As for the file deletion, I’ve just tested it on my side and it worked. Your widget now has only 4 files:
Could you please take a look and confirm if it’s fine now?
Thanks Max. I understood what you were asking and why. Incognito is an easy way to have a “clean” browser experience. Not a problem!
I swear it wasn’t deleting my data file yesterday. Even when I Published and reloaded the webpage, it was reappearing. Maybe a fresh cookie helped.
Please advise me about the logo image. The one I used to use wasn’t being displayed. I replaced it with another one, but no matter what size I use, it will not display. I’m attaching the one I currently have uploaded. I used Photoshop and made it 300 x 300 Pixels, with a low resolution at 100 PPI. What am I doing wrong? Once I know what Elfsight requires (they don’t mention it on the settings page), I can adjust the image accordingly.
Thanks!
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