Facebook Reviews Not showing when I set up the widget

I am trying to set up a facebook review feed but when I add the Facebook page URL it’s telling me this; “No reviews found. Please make sure the source is correct, that it has reviews, and that filter settings do not exclude all the reviews.”

Any ideas?

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Hi @Alex_Lee :wave:

I am really sorry about this issue!

Could you please send me Facebook URL that you are trying to add to your widget?

Hi Max,

I have set up a new Elfsight account for a client, their username is smile@meganfairhalldental.com, and am trying to connect their Facebook business page reviews;

https://www.facebook.com/meganfairhalllivetosmile

I am signed into Facebook through my personal account ad have been added as an admin on the client’s page.

Ideally i;d use the all i one review widget, but that also wont connect with facebook

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Thank you!

I’ve passed on your request to our devs. I’ll get back to you once I receive any news!

Hi @Alex_Lee

We’ve fixed the issue!

Please check your widget and let me know if it’s working fine :slightly_smiling_face:

I’m having the same issue I’ve tired everything it says how many Facebook reviews i have but they won’t show up

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Hello, the Facebook review widget is not displaying on 3 of the businesses within my directory. This was added this morning. Here is an example:

Thanks for your help in advance.

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Hi @JR_VLOGS @Hope1, happy to welcome you to our forum!

I’m very sorry about this issue guys :frowning:

I’ve already escalated it so let’s hope I’ll get back to you with the solution pretty much soon. I’ll keep you in the loop here :raised_hands:t2:

Thank you!

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Hi @JR_VLOGS, @Hope1, thank you for waiting!

We’ve checked the issue and found out that your Facebook reviews are not fully public, meaning that they are available only to logged-in users. I’m afraid our widget worked only with fully public reviews :frowning:

Could you please remove those restrictions and let me know if it worked?

My reviews are fully on to the public there’s no other option to turn on

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@JR_VLOGS thanks for your reply!

I’ve checked your All-in-one-reviews widget and it seems Facebook reviews are displayed fine now:

Could you please check it on your end, too?

Hi Helga,

I didn’t even know there was an area for reviews to be fully public or not!

I’m assuming when you say “your” you are speaking of the client’s FB reviews & not SiriEtta Soul’s… Correct?

Thank you!

Hi @Hope1, my apologies for the long wait!

You can turn it on/off in your profile, you can find the details: https://www.facebook.com/help/www/548274415377576

But I see that the widget works fine on your website now:

Could you please check it on your end, too?

Thank you, Helga!!!

Sorry I missed your emails…

So, is it just taking a little longer than usual? Because the same thing happened with Thumbtack reviews that I added to a client.

Just want to know what the expectation is going forward.

Much appreciated & have a great day!

Hope

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Hi @Hope1 :wave:

Please let me step in for Helga.

I’ve checked your widget and see that Thumbtack reviews have been collected.

Usually it takes some time for the reviews to be collected (up to several minutes). Do I understand correctly that it takes more time on your end?

Hi Max,

Yes, it is. I just need to know so that I can give clients a reasonable expectation date.

I’m noticing that one other account is still “stuck”? Puzzle Pieces Marketing

Thank you!

Hope

Please accept my sincere apologies for any inconvenience!

We’ve fixed it and all the reviews have been collected.

The source got stuck in the source queue with the maintenance status that caused the issue.

If any further questions come up or any assistance is needed, please let me know. I’ll be happy to advise :slightly_smiling_face:

Thanks so much, Max!

Have a great day!

You are always welcome :raised_hands:

Have a great day too!