Elfsight Instagram Widgets Not Loading in backend and on site

  • Issue description:
    We have used Elfsight to display Instagram feed for over a year without any issue, and suddenly it stopped working. Originally I had thought another admin accidentally removed it from our homepage but I went to the plugin settings and I can’t even load the preview.

It does the exact same thing on our dev site, we have a duplicate website used for testing, and both dev and live sites have the same issues with the plugin.

I also see a ton of errors on Google Console on WP Admin & on the homepage where it should be loading, I attached the images below.

  • Link to the page with the widget in question:

It will only let me embed one image, I’ll try to add the other 2 images in the comments.

Error that shows on the frontend where the widget should be displaying:

Hello there @Jimmy_Geib !

It’s really great to see you on our forum, I hope you will find this space useful :slight_smile:

I however have to mention that this forum is dedicated to Elfsight cloud apps, thus we can assist with only cloud apps-related questions here. As far as I see, you’re using our WP standalone plugin, which looks and works differently.

I advise you to contact our Support Team at codecanyon@elfsight.com, they will try their best to provide the answers there :raised_hands:t2:

Oh, my apologies! Thanks for the info, I’ll email them now!

1 Like

No problem :wink: