- Issue description:
If clients asks “how much does it cost to order 12 items”, the chatbot responds giving wrong prices. I tried to add a pre-defined Q/A of the form “How much does it cost to order XX items” with a response that directs client to our quote calculator. However, the chatbot does not seem to use this response. Is it because I put “XX” instead of an actual number? As clients can put any number in there how do I tell the chatbot that this can be a variable number? Do I need to use somthing like “[number]” or how can I pass a placeholder/variable?
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Hi there, @user22554 
Currently, the bot is giving the right info, but the response is slightly rephrased. Do you want to use completely the same answer from the Q&A section?
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Thanks for checking. I just tried it again myself and still get the wrong answer:
It seems to take our minimum prices (which apply for a word count of 25,000). However, as we have variable per-word prices (higher for lower word counts), the actual cost can only be calculated using our quote calculator.
BTW, if I use your exact phrasing of the questions I get this:
Ideally it should refer the user to our quote calculator whenever they ask for any type of price estimate.
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Hi there, @user22554
I’ve added this part to the widget’s instruction and now the bot provides correct info:
If a customer asks the price of editing a manuscript with a specific number of words, please use the following response:
This depends on the size of your manuscript (number of words), on the level of corrections needed (Standard vs Premium edit), and on the additional services you require (e.g., reference checking, abstract writing, etc.). You can find information regarding the different levels on editing on our service comparison page. Alternatively you may use our quote calculator to obtain a price estimate.
Could you please double-check it and let me know how it works?
Now it works as desired. Thank you.
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Great, you’re always welcome 