Background Song - Song does not play automatically on desktop and mobile

Hi, I have added the code to my website (made with wordpress and elementor) and it doesn’t autoplay, I have to pause the widget and hit play again to play the song. how can I make the autoplay work? I’m quite interested in making it work on mobile.

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Hello @Brandbuzz and we are happy to see you in our Community! Welcome :heart_hands: :tada:

Autoplay is a beta feature and, unfortunately, sometimes it can work incorrectly in different browsers because of their autoplay policy. Sometimes browsers don’t allow audio and video autoplay until a user interacts with the browser, domain, or widget.

Here you can find, for example, Google Chrome autoplay policy - Autoplay policy in Chrome - Chrome Developers.

In other words, a user should interact with your website and widget to make it play. I’d suggest that you keep play and volume buttons in the widget’s settings so that your website visitors can make the widget play manually if autoplay wasn’t activated.

I hope this explains things,

If you have any other questions, please feel free to ask them here.

We are always happy to help you :wink: