We know you’ve been waiting for this – and it’s finally here! The AI Chatbot can now receive and analyze attachments, making conversation with your clients more interactive and personal than ever :tada: [image] [image] Key details Supported image formats: png, jpg, webp Supported docu…

Awesome! Does your new feature incorporate safety or security filters? Bad actors could (and will) upload files containing malware or viruses. Please advise.

Hey everyone, great update. The team is making the AI Chatbot more powerful with every release. I wanted to ask the Elfsight Team and Community: What client-side use cases do you see for this feature, and how would you train the AI Chatbot to respond or ask follow-up questions? I know many of us …

Hi there, @Petar_Dietrich :waving_hand: Of the supported file formats, only PDFs could potentially carry malware. Currently, we don’t scan files for viruses or malware. I understand your concern, and we’ll consider adding safety filters for PDFs in the future. In the meantime, you’re welcome to up…

Thanks, Max. Raising awareness about potential malware delivery via the new attachment feature is critical. This risk affects everyone, including Elfsight’s servers.

Elfsight servers can’t be affected by these types of files. The only risk is for the end recipient (widget owner) of the transcript email with attachments and the environment where they open the file. So if you notice any suspicious file in your transcript, we recommend not opening it.

Great question, @Adore ! We think this deserves a deeper discussion, so we opened a separate topic for it: How should AI Chatbots use attachments in customer conversations? :blush:

Hi team! Any plans to expand the list of file types visitors can upload? Our company can benefit from allowing the following file types to be uploaded: .avif, .docx, .heic, .mp3, .mp4, .pptx, .xlsx Above file types are popular, add value to business conversations, and will help improve conversion…

Hi there, @Petar_Dietrich :waving_hand: I’ve added this idea to the Wishlist, feel free to upvote it: Support more file formats for attachments If more users support this request, we’ll try to consider it in the future updates :slightly_smiling_face:

AI Chatbot: Let your clients send attachments during the chat! 🚀

Changelog New Feature

Topic		Replies	Views
Let chatbot share uploaded files (audio, PDFs) AI Chatbot Gathering-Feedback	1	50	August 19, 2025
Allow the chatbot to send and receive photos within the conversation AI Chatbot Released	21	3291	June 10, 2026
Files in AI ChatBot General Questions ai-chatbot	3	58	October 22, 2025
AI Chatbot: Send chat history from a custom domain New Feature ai-chatbot	13	251	April 2, 2026
Chatbot upload files question General Questions ai-chatbot	4	91	October 16, 2025

AI Chatbot: Let your clients send attachments during the chat! 🚀

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