Window empty of content every time the bot starts

Hello everyone,
Thanks to the support team for your work.

My question is simple and comes from a beginner:

How can I make the bot window empty of content every time the bot starts?

3 Likes

Hi there, @user20567 and welcome aboard :wave:

Just remove the Welcome Message on the Greetings tab and you’ll be fine:


Check it out and let me know if it worked the way you wish :slightly_smiling_face:

1 Like

Hello Max;

Thank you for your response, but I’m afraid my question was not understood.

Indeed, when I return to the assistant window, I find the questions previously asked by other users.
So my question is:
How can I make it so that each different user sees an empty window without the questions previously asked by others?

Big thank you in advance.

Victor GABRIEL

2 Likes

Got you, sorry for misunderstanding!

Our widget works the way you need. Users are able to see only their own messages. To check it, just send a question to the bot and then open your website in your browser’s incognito mode (the chat window there will be empty).

Could you please make sure of it and let me know if everything is fine?

1 Like

Thank you, Max.
I understand now, and I also figured out why the previous messages were visible.
I was using several devices, but all were located in the same place…

Thank you for your excellent service and support!

Victor

3 Likes

No problem! If anything else comes up, don’t hesitate to contact us here :slightly_smiling_face:

We’d also be so grateful if you could look through the AI Chatbot category on the Wishlist and upvote the ideas you’d love to see implemented.

Your feedback is incredibly helpful for setting the priorities right!

1 Like