Whatsapp Widget: Send Message on Website without opening App

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1
  • Issue description:
    I see when users click Whatsapp Chat icon on Mobile > When users enter a message
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    image604×608 85 KB

Click Send, it will open App.

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image859×1908 104 KB

Is there any setting so users can send messages on the web, without having to open the app?
Thank you.

  • Link to the page with the widget in question:
    no site url.
1 Like
2

Ah. I found the answer. Thank you!

1 Like
4

Hi there @tuanphan :wave:

You see, our WhatsApp Chat widget is an interface that connects your website to WhatsApp. So, when you click Start Chat, you get redirected to the mobile or desktop WhatsApp messenger, and the chat takes place on WhatsApp side.

Pre-filled Message options makes the specific message appear in WhatsApp after clicking on the Start Chat button. Thus, unfortunately, it’s impossible to send messages right from the widget.

Let me know if this clarified the situation :slightly_smiling_face: