I am just looking to add the AI chatbot to the website, but I’m wondering what the backend is. I’ve trained ChatGPT, but does the chatbot work with this or Claude or any of the others, or do you use an In-house AI to answer?
Hey @user1482 and welcome to the Community 
Great question. Our AI Chatbot runs on the ChatGPT 5-mini model. How it responds really depends on the info you’ve added to its knowledge base and the conversation rules you’ve set.
So, to get accurate answers for your specific use case, it’s important to train the bot properly right in the widget’s settings. This guide walks you through setting up the knowledge base step by step:
Hope that helps! If anything’s unclear or you have more questions, just let me know — I’ll be happy to advise 