URL don't recognize language

Ask the Community General Questions
1

Hello all,

I am using the pop up widget! When I am trying to display the pop up on a specific page that doesn’t show up. That’s might be the case because the website is not in English and the pop up doesn’t recognize the URL language.

Things I did:

  • URL Encoded the specific path I wanted and insert it inside. Nothing happened.

  • URL Encoded the full URL still no results.

Does this popup read url if the language is not in English?

Thank you very much,
Nick

2

Hi Nick!

I’m happy to say that we do support other languages, and I’ll be happy to help! :slight_smile:

We’ve checked your widget, and it seems the https protocol in your current link is also encoded, hence it doesn’t work. This link doesn’t get opened in a browser as well.

To fix the issue, please replace your current link with the following one: https://ouzounisdetectives.com/%cf%83%cf%87%ce%b5%cf%84%ce%b9%ce%ba%ce%b1-%ce%bc%ce%b5-%ce%b5%ce%bc%ce%b1%cf%82/

Please let me know if it worked :slight_smile:

3

I have already tried it, but it seems that doesn’t work. I just tried it again, but for some reason it doesn’t display the pop up.

Thank you for your quick response and time,
Nick

5 
<link rel="stylesheet preload" as="style" href="https://cdnjs.cloudflare.com/ajax/libs/font-awesome/4.7.0/css/font-awesome.min.css">

<a href="https://www.facebook.com/ouzounisdetectives" style="background: #b1976b;color: white;padding-bottom: 25px;color: white;padding: 10px;font-size: 15px;width: 50px;text-decoration: none;" class="fa fa-facebook"></a>

<a href="https://www.instagram.com/detective_ouzounis/" style="background: #b1976b;color: white;padding-bottom: 25px;color: white;padding: 10px;font-size: 15px;width: 50px;text-decoration: none;" class="fa fa-instagram"></a>

<a href="https://twitter.com/ouzounis_d" style="background: #b1976b;color: white;padding-bottom: 25px;color: white;padding: 10px;font-size: 15px;width: 50px;text-decoration: none;" class="fa fa-twitter"></a>

<a href="https://www.linkedin.com/company/ouzounis/" style="background: #b1976b;color: white;padding-bottom: 25px;color: white;padding: 10px;font-size: 15px;width: 50px;text-decoration: none;" class="fa fa-linkedin"></a>

As it seems I have a problem loading the specific font-awesome right. While in your side works, when I try to load it in my website seems to fail. I have added inside the pop up the above html code because I wanted 4 buttons in the same row. I don’t believe that this is the problem, but I am almost certain that the problem here is that it’s hard to load font-awesome from an external source. As I read inside Console it says that :

I actually tried to load it with at least 10 different options I could think of like :

  1. Changing the code (Multiple times)

  2. Trying to load font-awesome through my website only.

  3. Trying to load font-awesome through my web server with external css file.

  4. Finding other cdn links that hosting files like that.

  5. Changing type, as, rel, crossorigin, values inside link variable.

I apologize for the size of the reply but I needed to be exact and explain you everything,
Nick

1 Like
6

Thanks a lot for such a detailed reply, Nick! Please don’t worry, the more details the better :slight_smile:

I’m truly sorry that you have to face issues with our widget – I’ve already passed your request along to our dev team, and I do believe they will find a solution very soon.

I’ll keep you updated in this thread.

1 Like
7

As it seems my issue resolved. I can now see every pop up I have created correctly. I found that you need to specify some values when you are setting up a link attribute inside a HTML.

Thank you very much for your support,
Nick :grinning:

1 Like
8

Nick, it’s awesome that you’ve figured out everything yourself, thanks a lot for the update!

I hope no nuisances will come up for you from now on, but we’re always here for you should any help needed :hugs:

1 Like