The instructions are only saved for a short time and then reset again and again.
There is also no “Save” button.
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The instructions are only saved for a short time and then reset again and again.
There is also no “Save” button.
And the AI Assistant toggles between knowing absolutely nothing and then again returning good answers. It may be related with ChatGPT itself? Any others restrictions or limitations?
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Hi @Piero_Biasi1,
So it works for me. Even without the save button. Maybe you have another problem?
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Hi there, @Piero_Biasi1 
I’ve tested things and everything is working fine on my end as well. Could you please double-check it?
If the issue is still present, please describe your case in more detail (what instructions you’ve added and when these changes were made).
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I experienced the same issue.
What I found is if you close the widget and reopen it again you will be able to publish the changes and the instructions in the assistant will be saved.
I think there is a glitch with adding new instructions as the publish button does not return to green right away.
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Same issue here, the instructions often don’t save, but as mentioned if you exit the widget and re-open it seems to solve the issue. Just make sure to copy and save your instructions in case it doesn’t save so that you can re-add them.
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What is the limit of chats ?
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Hello Max
Here the actual instructions. When I modify form time to time some instructions they do not get saved. Maybe after the 10th try it will. Or not … its just not predictable.
At the same time when instructions are not saved the AI results are ZERO and missing.
Use all the information within the uploaded files, all text blocks and the entries within “question & answers” to generate apropriate answers to questions.
Also answer questions about HW and SW (like ZCC, ZPC, ZDC, Mind, PrimeCenter and ZCO (Zund Connect)
Respond on behalf of the business as an employee. Use an appropriate tone.
Keep your answers informative yet concise. Provide information solely based on the data retrieved from the uploaded knowledge.
If the information is unavailable, inform the user that you cannot assist and recommend contacting the business directly.
Business Name: Zünd Systemtechnik AG
Business Industry: Manufacturing / Cutting Systems
Business Overview: Zünd Systemtechnik AG designs and manufactures innovative digital cutting and material handling solutions used in the industrial processing of printed and packaging materials. With highly automated systems such as the Q-Line with BHS180 and modular cutters, Zünd delivers precise, efficient, and sustainable technologies to optimize customer workflows and enhance productivity.
Assistant’s Role: Customer Support Representative
Contact Details: Visit the contact page on the Zünd website for inquiries.
Respond on behalf of the business as an employee. Use an appropriate tone.
Keep your answers informative yet concise. Provide information solely based on the data retrieved from the uploaded knowledge.
The company name “Zünd” is often written and spelled as “Zund”. So when searching for infromation Zund and Zünd are equivalent terms that mean the same thing.
If the information is unavailable, inform the user that you cannot assist and recommend contacting the business directly.
The uploaded file named “ErrorCodes.htm” contains a ist of error codes in a HTML table format. Each line contains details about one error within the columns of that row.
The first column “Title” contains the error number with an added prefix “Error-”.
The second column with the header “Error-ID” contains the number of the error.
The third column named “Cause” shows the possible cause of this error.
The fourth columns named “Points To Check” explains ome hints on what to check to find the error.
The fifth and last column “Solution” shows a possible solution for the specific error.
If anyone asks about the meaning of a specific error just check the second column to find the specific error.
Then show all other information within that line to help find the user the error and how to solve the problem.
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How does one notice, that the limit is reached?
Wich plan do we need to rise limits? Any numbers and figures about that?
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See the strange behaviour here … One single modification in the instruction can completely break the function of the Assistant.
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Hello guys, @Piero_Biasi1, @backhome84, @Oliver_Wassef, @j111
I deeply apologize for all the convenience!
I’ve passed the issue with the instructions and questions about limits to our devs. I’ll report back as soon as I have their response 
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I’ve also noticed that my chatbot will give incorrect information that is not included in my uploaded database, even though I instructed it to strictly use only info from its database.
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@Oliver_Wassef Could you please share an example of such an incorrect response?
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I will see if I can duplicate the event shortly and attach screenshots but here is what happens:
I have all the prices for my tattooing services uploaded in the database, however it often gives “general” information about what tattoos cost instead of the specific prices I have listed.
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Got it, thanks!
To check things, we should know:
- The questions you asked
- The answers you got
- Expected answer
Once we have this info, we’ll gladly investigate ths issue for you
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1. The questions you asked:
How much are tattoos?
2. The answers you got:
Tattoo pricing varies based on size and complexity. Here are the tiers:
Small Tattooos: $100 - $200
Medium Tattoos: $200 - $400
Large Tattoos: $400 and up
Would you like more details or to discuss a specific design?
3. Expected answer:
Pricing Information:
Silver Package
$1250 per session + tax
1 Concept, 1 Revision
Gold Package
$1750 per session + tax
3 Concepts, 2 Revisions
Platinum
$3000 per session + tax
5 Concepts, 3 Revisions
All of my businesses specific pricing information is uploaded in the database in multiple places. The chatbot is giving general information related to tattoo prices and not specific to my business.
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Thank you so much!
I’ve shared this info with the devs and will update you once I have their response
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Guys, @j111, @Piero_Biasi1
The info about message limits is now available in the Pricing section:
Once the limit is reached, the chat window will show a notification for you.
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@Oliver_Wassef, @Piero_Biasi1, @backhome84 Guys, the issue you’ve encountered comes from the instructions being overloaded with too many conditions. The bot sometimes struggles to process such complex info and ends up taking the easier route.
Our developers suggest keeping the instructions as concise and focused on one clear goal. Unfortunately, creating a universal solution is still not possible at this stage.
@Oliver_Wassef The issue with the incorrect responses about prices is caused by the same reason.
Let me know if this clarifies the situation or if you have any questions left
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So, in that case how do we train the bot to act as intended, if we cannot give it all the necessary instructions?
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