Hello @Max i think i have some issues with the tab Q&A… i have inserted over 40 Q&A but when I ask a specific question to the AI chat bot, it tells me it has no information about it… why? Do all Q&As have to appear somewhere retrievable or does the AI bot use them as info to answer?
Hi there, @Enrico 
Please try to add this part to the Instructions and let me know if it helped: If the user’s question exactly matches or closely resembles a “Question” entry from the knowledge base, provide the corresponding “Answer” verbatim from the knowledge base.
If it didn’t help, please send me questions, where the bot didn’t provide correct answers 
2 Likes
Ok Max thank yiu 
I’ll try this
2 Likes
Hello Max, I am sorry but this phrase is not working correctly… sometimes works and sometimes not. The specifica questions is if we have a safe and if we have a laundry or if it’s possibile to use washing machine… anyway, more of the questions and answers. Also the breakfast 
1 Like
Got it, thanks!
This happens because of the redundant conditions in the instruction. Please remove this part from the instructions and add it to the training files or text blocks:
Try it out and let me know if it helped 
1 Like
Thanks Max!!! let me check 
Now it works!!!
Just a last question 
in the files section, what document can i upload and what’s the use?
The AI chatbot can “recall” the documents and share with the user / customer?
Thank you!!!
1 Like
Great! The files that can be uploaded to the widget are used to train the bot. The bot retrieves the info from these files to provide the correct answers, but doesn’t share these files with the users.
Here are the file formats that are supported in the widget:
ok Max
Thank you very very very much!!!
Enrico
2 Likes
You’re very welcome