Site is asking me to subscribe when adding an additional widget

I purchased the basic which give me 3 widget. So far I added the google review and all works great. However, when I tried to add a second widget (Youtube gallery), the site is asking me to subscribe again and select package.???

I thought the basic came with 3 widgets? am i wrong?


Hi Robinson_Duran, and welcome to the Community. You’ll find support for it’s members is very timely so you should get your answer soon.

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Hi @Robinson_Duran! We are so happy that you’ve joined us. Welcome :heart:

I am sorry for the delayed reply!

I see that my colleague Ksenia has already contacted you. As Ksenia said, you were subscribed to our Google Reviews Basic and then upgraded your subscription to Pro Pack. Please note that Google Reviews Basic subscription allowed you to create up to 3 Google Reviews widgets only. It didn’t include the other apps.

However, since you upgraded to our Pro Pack, you have access to all Elfsight apps now, including Event Calendar.

If any other questions come up, please feel free to contact us. We’ll be happy to help :slightly_smiling_face:

Have a great day!