We need a setting that would allow sending transcripts to our email only when someone left their contact information.
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Hi there and welcome to the Community, @Investigation_Hotlin 
I completely get your point, thanks for sharing this idea! We’ll try to consider this opportunity in the future, especially if more users upvote this request 
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Just a suggestion — I believe having more information available, including more of your chat logs, is always better.
Why not continue receiving all logs from the chatbot as you do now, and set up an email filter to move logs without contact information into a subfolder?
You can ignore them for now, but they might prove invaluable later for diagnosing chatbot response issues, even if they aren’t useful for customer follow-up.
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Yep, this workaround might be an option for some users in this case!
Thanks a bunch for sharing your smart advice with the community, @Paul_D 