Schedule Issues with the Spinning Wheel

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1
  • **Schedule the START & END time for the spinning-wheel is not working. **
    At the moment I have them on “hide”, because they are instant live on the websites.

Let me know, if this is a bug - or how to fix it?

THX
Monika

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3

Hi there, @Monika_Mosch :wave:

I see that my colleague Dasha has already reached out to you in a support ticket and informed that the issue is fixed. Please check your widget and let us know if it’s fine now :slightly_smiling_face:

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4

Yes, everything is fine now. THX

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5

Great!

In the meantime, we’d be so grateful if you could look through the Spinning Wheel category on the Wishlist and upvote the ideas you like most.

And do not hesitate to share your own suggestions too - we’ll gladly discuss them with you :wink:

6

Hi Max, by accident I found out, that the counter of the Spinning Wheel is counting, even if it is not active, because of schedule!

Am I right or wrong, I though the counter of the usage is only counting, when the Spinning Wheel or other POP up is not active.

The day I bought it, it was 3/TOTAL
Today it went up to 76/TOTAL
I did a test on ingocnito browser and I had a 77/TOTAL

Could you please check this for me?

Thank you
Monika

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7

Hi @Monika_Mosch :wave:

Yes, you are right! Although the widget isn’t displayed on the page, you have its installation code on the page. So, every time the page is loaded, the widget’s installation code is loaded too and it’s counted as 1 view.

Here is an article explaining things in more detail - View Limit: Everything you need to know - Elfsight Help Center

Let me know if this explains things or if you have any further questions :slightly_smiling_face:

8

To clearify, the only possibilty is to activate (hide/show) the widget, shortly before it is scheduled, to avoid counting.
F.e. if the spinning wheel is used for Halloween on 30./31. October and an other version is use during BLACK week starting at the 25. Nov. to 2.12.- it makes more sense to me activating (hide/show) the widgets like one week before/and after the event is happening.

Thank you so much! This makes it a lot more clear to me!

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9

You are absolutely right!

If anything else comes up, we are always here to help :slightly_smiling_face: