Reviews for new sources are not being collected [Fixed]

Ask the Community Service Issues
1

Hi @Max! Could you please take a look at my Google Review widget? I’ve already selected the company using every available method, but it still returns the message:
‘No reviews found. Please make sure the source is correct, that it has reviews and that the filter settings do not exclude all the reviews.’

Here are the details:
Widget ID: 63116a50d9574e7ab1b2b5fb2b79394c
Place ID: ChIJU8VjBbrh3pQRh8591qdq3vk

Thanks in advance!

Google Reviews are not collected
2

  • Issue description: We have 9 google reviews, but its coming up saying we have none.

  • Link to the page with the widget in question:

https://dash.elfsight.com/widget/07fa4185-03c9-4c94-9361-914515f74c20

3

Hi @Max

Our reviews are not being collected at the first installment. We are waiting for them for more than 12 hours. can you check it what is the issue?

001
0011915×885 67.9 KB

Place ID: ChIJPTfGo5a5yhQRCgR6TuAfUfo

5

Dear friends,

We deeply apologize for all the inconvenience!

At the moment, we’re experiencing difficulties with the collection of the reviews from the new sources. Our devs are already on it and doing their best to resolve it as soon as possible.

@Anderson_A_Wehmuth, @Kate_Smith In the meantime, we manually updated the sources in your widget. Please check them out and let me know if everything is fine :slightly_smiling_face:

@Hakan_Cicek The issue with your widget is already with our devs. I’ll immediately get back to you as soon as it’s fixed.

Thank you for your patience and understanding :folded_hands:

1 Like
6

This is fixed for me! Thanks

1 Like
7

Hey everyone!

The issue has been resolved globally and all the widgets should be working fine now :wink:

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A post was split to a new topic: Issue with Google Reviews