Currently new users see an open chat that exists prior to the 10 minute (but it seems longer to me!!!) no-activity time out period. I think the app should be reset when the user leaves the page the Chat app is on.
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Hi there, @user16632 
Thank you so much for the feedback!
You’d like the automatically reset the conversation and close the chat window if the user left the page, ami I right?
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Yes thanks Max, topic can be closed - customer HAPPY.
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I’ve just noticed you discussed this issue in the chat with my colleague Daria. Do I get it right that you’ve managed to resolve it?
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I haven’t Max, and great to see you all over everything this morning.
So, I’m a bit confused about how the app actually works.
As I said I have it deployed in my webapp on the Help page, and I’m seeing that any user of the app sees anyone’s chat with the app.
I also, as a test, installed the app on a webpage outside of the webapp, and still saw the same user chats.
So, what triggers a new session?
KJ
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I see that my colelague Daria has already checked your app and couldn’t replicate the issue (the same for me).
You’ve shared a credential from your account with us. Could you please try to send a message from a different account and we’ll check if this session is displayed in the account you’ve shared with us?
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