Awsome thank you very much, not sure if you can help but I got a message yesterday saying 70% of my widget traffic has been used but my site has no traffic?
Hi @user27108 
I’m very sorry to hear about this issue! Here are some things that may explain this situation:
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I recommend you to check our article describing possible reasons that may affect the speed of view counting - Why my views have gone so fast.
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Also, I have to mention that Google Analytics and other tools count views differently than us, that’s why there will be incoherence between their statistics and Elfsight’s one.
If you’re still certain that there’s a huge divergence, please send us your pageviews statistics. We’ll try our best to find out what’s happening there 
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I’ll check it out thank you
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You’re always welcome!
In the meantime, we’d like to invite you to participate in our August Contest, where you can win a 6-month extension for your subscription - August Contest: Celebrate 100K Users with us and win 6 FREE Months! 
Check the details and join in 
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Mate I have to be honest this widget cost 2x more than my website hosting and I’m being told it’s simply going to break my website if bots crawl it, I would like a refund
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Hi @user27108 ,
I’m really sorry for the inconvenience!
I just want to clarify that while you’ve used up 70% of your views for the Google Reviews app, you still have 1,500 views left, and your limit will reset in 2 days. So, your current view limit should be enough for your website’s traffic.
However, I understand you’ve noticed a significant discrepancy in the stats, and I’d be happy to investigate this further. In the screenshot you shared, I see the active user stats, but we’ll need the pageview stats from the past month.
Here’s how you can find that information: Reports → Engagement → Pages and Screens → Views.
Could you please share that with me?
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This just feels like a scam I want my money back waste my time and deal with stress had enough just making the site this is insane spend $200 on some code that pulls data from Google server on my site on its hosting what does the view count even have to do with anything other than a dodgy internet scam black mailing the ignorant
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Hi there, @user27108
We apologize for all the frustration!
Our Support Team handles all subscription-related issues, including refund requests. Please contact them at https://help.elfsight.com/?contact=1 and they’ll be happy to assist you with it
Just in case, there are 2 more ways to contact our Support Team:
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by sending a message at support@elfsight.com
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or through the contact form in your dashboard:
I see that Irene has already proceeded a refund and everything seems to be fine now. If any further questions come up, feel free to contact Irene. She’ll be happy to help