Been billed $360 twice in a day, despite moving back to basic plan,
NO reply from livechat or email.
Anyone know what maybe happening? or a actual telephone number to call?
Paul
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Hi @Paul 
Please accept my deepest apologies for all the frustration caused!
I see that our support agent is already working on your request! Rest assured, we’ll get back to you really soon.
Hi Max
Any idea how long it will be?
Paul
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@Paul I’ve just checked the status, and I believe my colleague Sofia will get back to you within 30 mins in your support ticket 
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@Paul Sofia has just replied to your request 