I’m writing to you by email so that you can solve the problem of upgrading the plan, but you don’t solve the problem. It’s a shame that your service is so low in relation to those who pay money for a subscription.
Hi there, @user35540 and welcome to the Community 
I deeply apologize for all the inconvenience caused!
I see that my colleague Serj has already reached out to you in a support ticket and helped you out. If you have any further questions, please get back to Serj. He’ll be happy to advise 