Billing Issue (Billed 12 times backdated to start of 2023 on upgrading my subscription) - UNACCEPTABLE

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1
  • Issue description:
    I just went through upgrading my subscription from the ‘All Basic Pack’ to the Pro package and i have been billed 12 times backdated to the start of the year of 2023.

I just upgraded on the 27th November 2023 so why am i being billed pro package for months January - November 2023.

This is ridiculous. and there is no where to contact anybody from billing team.

Please can somebody get in touch with me.

Kind Regards
Suraj Patel

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Welcome to Community @Suraj_Patel :wave:

I am so sorry for all the frustration caused by the situation!

I have to say that my colleagues from Support Team are better experts in such questions. I see that you’ve already created a support ticket, so, rest assured, they’ll contact you as soon as possible and get everything sorted for you :slightly_smiling_face:

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I have just had the same issue. Madness.

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@Adam_Charlton I’m extremely sorry for this. Our Support team will get back to you in your support ticket anytime soon :pray:t2:

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