Can't upgrade Plan from Basic pack to Pro

Ask the Community General Questions
1

Ticket 474338

  • Link to the page with the widget in question:
1 Like
3

Hi there @Sylvain_Legrand :wave:

I’m really sorry to hear about this situation, and I’ll do my best to help.

To check things and find out what’s going on, please follow these steps:

  1. Try to upgrade in a different browser or Incognito mode to make sure that no extensions are interfering with the service.

  2. If this doesn’t help, please take a screenshot of your Developer Console when clicking on the upgrade button - it is crucial to see what exactly causes the error on your side. This article explains how you can do that - How to take a screenshot of the Developer Console.

4

Hi There!
Thanks for replying!
The first method doesn’t work.
Here is the screenshot of my Developer Console

Capture d'écran 2024-04-08 155512
Capture d'écran 2024-04-08 1555121538×244 39.6 KB

.

1 Like
5

Thank you!

To troubleshoot the issue, could you please also double-check your card and make sure that:

  • Your funds are sufficient
  • Your card is not expired. Just in case, here’s how you can update your payment method - Changing your billing information.
  • You are not using VPN

If you are not using VPN and having no issues with your card, but the upgrade issue still persists, please let me know. I’ll gladly look into this for you :slightly_smiling_face: