I am quite new, signed for Google reviews widget. A customer left a review just over 72 hours and still hasn’t been updated. Since last refresh I gained another 4 review - with current 72+ hours doesn’t seems quite interesting as I would expect.
If this impossible to get it fixed - I will start looking for someone more proactive
2 Likes
Hi there and welcome to the Community, @Ivan_Taranuscenko 
I am really sorry about this issue!
I’ve checked your widget, and it seems that the latest reviews have been pulled. Could you please double-check it?
Hi @Max
You were right.
Guys, I have seen quite a few topics already regarding updates frequency - are you planning to implement something or more likely it will stay as it is right now?
2 Likes
A reduction in update frequency is currently being planned. Check it out here.
1 Like
Hello @Ivan_Taranuscenko ,
for over a year now they’ve been promising to resolve this issue, but nothing has happened. Honestly, it’s very strange. Google Reviews is their most requested service, yet it’s the one where they refuse to deliver what clients truly want. I’m really disappointed, just so you know. Every time they come up with excuses, or manually update the reviews themselves and claim the problem is solved when in reality, it’s not.
I opened a support ticket, and we’ve been waiting for over a year now without any real solution. We’ve been completely ignored.
We’re in the 21st century, but their technology seems stuck in a much older one, and they refuse to make any real updates. There are definitely solutions, but they just don’t want to implement them. It’s a very strange situation.
I’ll leave the link to the ticket here take a look, leave a vote and a comment if you can. Don’t forget, this affects you too, not just those of us already involved.
https://community.elfsight.com/t/update-displayed-reviews-every-24-hours-reduce-cache/
@George7 thanks man. Left my vote. If nothing will change, I will simply switch to someone else who can deliver this updates more frequently.
Have a good one and thank for bringing this to me
@Sina
Thank you very much for your comment.
Do you know the timeframe for this update to take place?
1 Like
I can’t provide any detailed information about the status. If you’ve read the thread carefully, I recommend contacting @Helga directly.