Issues with Comments widget

Ask the Community General Questions
1

After the update, it sometimes jumps to the comment on the loading page, and there are even cases when the keyboard even comes up on mobile! It is important to me that the user jumps to the comment of their own free will and this does not happen automatically! There is content before the comment, they should see that first! :slightly_smiling_face:

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2

Hi there, @miko_zsolt_official :waving_hand:

Many thanks for the feedback!

Could you please send me a link to the page, where this issue occurs? I’ll be happy to look into this :slightly_smiling_face:

3

I’ll send you the link: Sodrás The problem is mainly on mobile! If you click on the given icons, the keyboard also comes up!

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4

Thanks! I’ve checked your website and couldn’t replicate any of the mentioned issues.

Could you please send me a video screencast of the comment jumping and keyboard opening issues? Additionally, please specify your devices, it’s OS version and the browser you’re using :folded_hands:

7

It seem that I’ve got the 1st issue!

The buttons you’ve shared are the Reopen buttons of the Popup widget, where you’ve added Comments and other content. Currently, the focus is centered and you’d like to show the top of the popup first.

I’ve forwarded your request to the devs and will update you once I have their response :slightly_smiling_face:

As for the automatic keyboard display on mobile, please send me a video screencast of the issue and I’ll pass it to the devs for investigation.

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8

I’ll send you the screen video!

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9

Thanks. Could you please also specify your device, it’s OS version and the browser you’re using?

10

Android device(16) - Mozilla/5.0 (Linux; Android; K) App{VERSION_CODE} AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.6099.144 Mobile Safari/537.36

There was no such problem with the previous version of the comment system!

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11

Thanks! I’ve passed it on to the devs and will update you once I have their response :slightly_smiling_face:

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12

Thank you! :slightly_smiling_face:

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13

Hi @miko_zsolt_official :waving_hand:

Thank you for waiting!

Great news - the issues have been fixed. Please check your website and let me know if everything is fine now :wink:

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14

Yes, everything works great now! Thank you very much for the quick fix! :slightly_smiling_face: :slightly_smiling_face: :slightly_smiling_face:

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15

Awesome, you’re very welcome :wink:

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