Critical Issue: Comments Widget Not Reflecting on My Website

Ask the Community General Questions
1

Hi Elfsight team, I’m using the Widget for comments on my website. But I have a major problem, it never reflects properly on my website, no matter what I do it doesn’t work, even though I can use chatgpt and deepseek for CSS and JS. Also my website link is Zöhre - The Essence of Olives

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image2768×1450 267 KB

1 Like
2

Hi Elfsight team, I’m using the Widget for comments on my website. But I have a major problem, it never reflects properly on my website, no matter what I do it doesn’t work, even though I can use chatgpt and deepseek for CSS and JS. also the comments and their number are not updated and the answers given by the business to the customers who commented are not visible.

1 Like
4

Hi there, @Adnan_Aytekin and welcome to the Community :waving_hand:

I am so sorry about this issue!

I’ve passed it on to the devs and will get back to you a bit later :slightly_smiling_face:

1 Like
5

okey @Max, I’m waiting

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6

The issues have been fixed:

1, The business owner response and the popup text were white, that’s why you couldn’t see anything. We’ve added this code to the Custom CSS field on the Style tab to make the text black in the popup:

.es-popup-container .es-review-container * {
  color: rgb(17, 17, 17);
}

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image1632×729 56.9 KB

  1. The issue with the background was fixed with this CSS code:
.swiper-slide {
  background: transparent;
}

[class*="BackgroundVideo__Container-sc"] {
  transform: translate3d(0px, 0px, 0px) scale(1.2) !important;
}

[class*="BackgroundVideo__Container-sc"] video {
  width: unset !important;
  max-width: none !important;
}
  1. The Translate review button was almost invisible and we’ve fixed it with this code:
.es-popup-container .es-translation-info-icon {
  fill: rgb(17, 17, 17);
}

We see that the Business Owner replies are displayed not for all reviews, and we’re still checking things. I’ll update you once I have a response from devs :slightly_smiling_face:

7

The issue with the display of the Business Owner reply has been fixed! Please check your widget and let me know if it’s fine now :slightly_smiling_face:

8

IMG_2211
IMG_22111290×2796 325 KB

Hello, first of all, Thank you very much for update the Google reviews but I think so the problem is not over completely I attached the picture of Google reviews with last situation And you can see there is a problem About Answer of the business owner

1 Like
9

Oh, I see that, with some reviews it still persists. I am so sorry!

I’ve forwarded this issue to the devs for further investigation and let you know once it’s fixed :slightly_smiling_face: