How should AI Chatbots use attachments in customer conversations?

Hi Petar,

Thanks for the sympathy… I hope Helga isn’t upset.
Now the only thing missing is the suggestion in image form—but the bot can’t do that.
I’m also not sure where best to place the instruction: under “Question/Answer” or in the “Text Blocks.”

I think I should try to get a shorter version, because the answer is already very long.