How many users can use One WhatsApp Widget

  • How many users/agents can use One WhatsApp Widget

  • I am new to elf sight, need to know how many users or agents can use one WhatsApp widget. Is it customisable to human interactions. Plus are there any limits to views of the chat. (i.e every time the page loads, it counts as one view and some restrictions on number of views and plans)

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Great to have you with us, @Nyx_Nova! Welcome! :wave:

Our chat apps don’t have limits on interactions or the number of visitors using them.

However, there is a view limit for all our apps. As you mentioned, every time the page with the widget loads, it counts as a view.

With the free plan, you get 200 views per month. Once you hit that limit, the widget will be deactivated until the next refresh. If you need more views, you’ll need to upgrade your subscription :slightly_smiling_face:

If you have any further questions, don’t hesitate to contact us here. We’ll be delighted to advise!

Hi Max,
Yes while I certainly understand the view’s limitations. I am referring to the number of agent users (from the business end)who can access elfright to respond to customer requests / queries. Is it individual user based pricing? or can we access it using multiple users for one account?

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Hi @Nyx_Nova :wave:

Sorry for misunderstanding! Please let me shed some light on how our widget works.

Basically, our widget is an interface that connects your website to WhatsApp. When users click Start Chat, they’re redirected to the WhatsApp app (either on mobile or desktop), where the chat happens directly on WhatsApp.

Thus, your agents won’t need access to your Elfsight account, as all messages will be delivered to their WhatsApp numbers.

Right now, our app allows adding only 1 number (agent). However, we have a Wishlist request for “Multiple Agents” option and you can upvote it here - More than one number. (Agent).

Just in case, if you’re interested in adding multiple WhatsApp numbers (agents) within 1 widget, our All-in-One Chat app will be a great option for you:


As for sharing access to your Elfsight account with other people, this option is available starting with the Pro plans.

This option is really helpful if you want to allow other people to edit widgets in your account. Feel free to check this post for more details - [MAJOR UPDATE]: Introducing the INVITE MEMBERS feature in your Dashboard! ⚡

If you have any further questions or any assistance is needed, please let me know. I’ll be happy to advise :wink: