Hi, I just installed the google reviews app and want to show my google reviews on my wordpress page. Everything is installed correctly but the app does not show any reviews. Its stuck on “The reviews are being collected, please wait for a few minutes.” I have entered the correct Google Place ID f…

Hi, thanks a lot for your patience! Unfortunately, the source got stuck in the queue, that’s why the collection took that much time. We’ve updated it manually for you, so everything should be fine now. Could you please check and let me know if you’re good now?

Thank you! I’ll check everything and get back to you with the update as soon as I have news :slight_smile:

Hi there, same problem here. Place ID ChIJZRp6dY19PwwRpm4H3HR4zXU :confused:

Hi @Tobias , welcome to our forum! I’m sorry to hear about the issue you had to face :frowning: You know, I’ve checked your widget and it seems the widget works correctly: [image] Could you please confirm if it’s still an issue for you?

Hello! Any ”manual update” for our location? We have more than 5 star reviews with text but the system says that “No reviews found. Please make sure the source is correct…” - which is false :slight_smile: ID: ChIJFyncY_UPSUcR1GL2sYy3pQM Location Name: AlexaDent - Clinică Stomatologică, Strada Măr…

Thanks for your quick support! <3 Best, ALEXADENT Team!

Always happy to help, @Clinica ! :heart_eyes:

Dear Helga, Seems to have the same Pb in her. ID is The reviews are being collected, please wait for a few minutes I’ve been waiting for 60 minutes… is there any other pb ? Thank you.

Here is the ID" ChIJ-T9Yod2vi0cR8R_kjcj2w6w "

I think we have the same problem, can you please check it for me? The PlaceID is ChIJXzNezcQoqEER0k-a86TorcE Thank you very much…

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Helga August 25, 2022, 2:15pm 10

Hey @Clinica!

I hope the issue has been solved fro you in this topic already

Topic		Replies	Views
Reviews for new sources are not being collected [Fixed] Service Issues google-reviews	5	88	December 10, 2025
Google Reviews are not collected General Questions google-reviews	3	64	December 10, 2025
Reviews: Inability of collecting new reviews/incorrect display of the rating Service Issues	37	602	May 12, 2023
Google Reviews: Issue with review collection [In Progress] Service Issues google-reviews	27	218	February 27, 2026
Failed to collect reviews General Questions google-reviews	1	14	March 13, 2026

Google reviews not loading

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