Google Reviews not loading [In Progress]

  • Issue description: Google Reviews aren’t loading into our website widget. Nor are they connecting within the Elfsight Dashboard when editing the Widget Content.

  • Link to the page with the widget in question: New Website Features On Grandstand's Website

This was a pre-existing widget that we hadn’t made changes to before the issue started.

Hi there, @Information_Technol1 :waving_hand:

I am so sorry about this issue and the frustration this is causing you.

Unfortunately, our widget is experiencing some issues at the moment. We realize the urgency of the situation and how it can impact our customers, and our top priority is to bring the widget back up in the shortest possible time.

The devs are now working on a fix that should eliminate all errors. After the fix is ready, it will be automatically applied to your widget, you won’t have to do anything on your end.

I’ll get back to you as soon as I have more news from the dev team!

Thank you for your patience and understanding :folded_hands:

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My Google reviews are down across the board. This isn’t about it not updating–it’s not loading at all. The same blank space. I don’t see a Support section so I guess my only option is this board. Hmmm.

Hey there, @user26444 :waving_hand:

I deeply apologize for all the inconvenience caused by this situation.

Our app is experiencing some technical issue now and our devs are doing their best to address it as soon as possible.

We’ll immediately update you here once we have any news.

Thank you for your patience and understanding :folded_hands:

Our Google Reviews widgets are currently not loading across all of our live dealership websites. This appears to be affecting every active site and is a critical issue for us.

Elfsight Support, please investigate this urgently and provide an update on the cause and expected resolution.

Experiencing the same problem. Thank you for prioritizing this. Most of us are using the product with an emphasis (or solely) for the Google Reviews integration so it is of the utmost importance that this feature is working.

For us, that’s the entire product. We have no other use for elfsight. Hopefully you can get this resolved quickly and prevent it from happening. Unfortunately, this is not the first time in recent history that Google integration has gone down.

Hello @Srihitha_Konudula, @Paul_Copley :waving_hand:

I totally get your emotions. Please accept my sincere apologies for the frustration caused by this situation!

This is our top priority to restore the widget performance as soon as possible and our devs are working hard on it.

Once we have any updates from the dev team, we’ll promptly inform you in this thread.

Thank you for sticking with us :folded_hands:

Hey everyone!

I’m happy to inform you that our developers have resolved the issue, and the Reviews widgets should now be loading and displayed correctly. Please check your widgets and let me know if they are fine now :slightly_smiling_face:

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