Google Reviews Carousel Disappearing

  • Issue description:

I’m trying to use the Google Reviews Carousel on a client site (just testing it with a random business’s reviews) and whenever I manually shrink the page, the app disappears and doesn’t reappear. This issue doesn’t appear to be happening with any other layout for that same widget, just the carousel.

  • Link to the page with the widget in question:

Scroll down to the testimonial section.

https://living-in-madison.webflow.io/

1 Like

Hi there, @Haley_Fischer :wave:

I’ve checked your website and there is no issue on my end:


Could you please confirm if this is still an issue on your side?

If it is, please follow these steps:

  1. Clear your browser’s cache and cookies
  2. Check your website in Incognito mode and another browser
  3. Check your website on another device

If the issue still persists, please send me a screenshot or a video screencast of the issue, it would be tremendously helpful :pray:

Hi, @Max - I appreciate you taking the time to respond!

The widget does work when you initially load the website. But when I resize the browser it disappears and does not come back. I tested those steps you included to no avail.

Here’s a Loom video I recorded showing what happens on my end in two different browsers.

Is there anything I can do to resolve the issue? Thanks!

1 Like

Ah, sorry for misunderstanding!

I’ve forwarded this issue to the devs. I’ll report back once I have their response :slightly_smiling_face:

1 Like

Hi @Haley_Fischer :wave:

While our devs are investigating the issue, you can temporarily fix the issue by disabling Align Cards by Height settings:

2 Likes

Hi there, @Haley_Fischer :wave:

The issue is finally resolved, so you can enable Align Cards by Height setting if needed :wink:

Thanks, @Max :slight_smile: Really appreciate it!

1 Like

You are always welcome!

In the meantime, we’d be so grateful if you could look through the Google Reviews category on the Wishlist and upvote the features you’d like to see in the widget.

And feel free to share your own suggestions - we’ll gladly discuss them with you :wink: