I have received new reviews on my Goolge My Business Profile, but it doens’t show up in the widget yet. Does the widget update and show new reviews automatically, and if so, what is the update timeframe?
Thank you!
I have received new reviews on my Goolge My Business Profile, but it doens’t show up in the widget yet. Does the widget update and show new reviews automatically, and if so, what is the update timeframe?
Thank you!
Hey Darius
The new reviews don’t appear straightaway because of the 48-hours cache time. Our widgets use cache to make it load faster and to reduce the server load, so it doesn’t request review source each time someone browses your feed.
If it’s been more than 48 hours, and the reviews didn’t appear, please provide me with the direct link to the page with the issue. I’ll be happy to check everything for you
Hey Max, does this cache time work the other way - so if a review is deleted from a google account, the review will also be removed from the feed within/after the 48 hours?
Hello @Simon7 and welcome to Elfsight Community
Yes, the review will be removed from the widget after 48 hours since it was deleted from your account.
Thanks for the prompt reply Max.
Hey Max!
Please can you confirm that the reviews will automatically update from Etsy as well?
Thank you!
Mandy
Hi @Amanda1 Welcome to Elfsight Community
Yes, all our Reviews apps (including Etsy) have 48 hour cache time.
If it’s been more than 48 hours, and the reviews still didn’t appear, please provide us with the direct link to the page with the issue. We’ll be happy to check everything for you!
Please feel free to contact us if anything comes up.
Have a great day
Will do. Thanks for the prompt reply
It’s my pleasure