Dashboard does not load

https://dash.elfsight.com does not load

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Hi there, @Ulrike_Braun and welcome to the Community :waving_hand:

I’ve just checked the Elfsight dashboard and it loaded fine. So, most likely it’s a local issue on your end.

To troubleshoot the issue, please try to disable browser extensions, VPN, antiviruses and check the Internet connection. If it didn’t help, please try to open your dashboard using a diferent browser.

If the issue still persists, please open the dashboard and take a screenshot of the Dev Console. This should help us understand what causes the issue :folded_hands:

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Guten Tag,

sorry, no: Other site work fine! See https://app.screencast.com/PsCHlD2aJ1ssK

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Guten Tag,

Konsole in Firefox: https://app.screencast.com/SjK42wvlt562d

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Thank you for screenshot!

Yep, the other websites may work fine, but some browser extensions, antiviruses, VPNs may lead to this issue.

Just to clarify, have you tried to disable all mentioned softwares and check the dashboard in another browser and device?

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Guten Tag,

no sorry, this is not on my side!

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In your screenshot, I see the issue is happening with the Popup widget. Could you please check if the same problem occurs with other widgets, such as Forms, Pricing Tables, etc.?

Additionally, could you try opening this link and let me know if the widget editor loads correctly there?

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Guten Tag,

it seems to work now!

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That’s great!

If any questions come up in the future, we’ll be happy to help :wink:

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