Chatbot uses wrong links

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1

Hi everyone,

I’m trying to improve my chatbot’s behavior when it comes to sharing URLs. Currently, if it doesn’t find a relevant match in its internal database, it sometimes “guesses” a URL—which unfortunately can lead users to 404 pages.

I’d like to train or configure the bot so that it only suggests URLs that already exist in the knowledge base or database I’ve uploaded. If there’s no valid match, I want it to simply ask the user for more details instead of generating potentially broken links.

Has anyone managed to set up a similar behavior with their bot? Is there a best practice for this?
I’d appreciate any advice or examples!

Thanks in advance!

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3

Hi there, @Ivan_1s :waving_hand:

I see that you have 2 AI Chatbot widgets. Could you please specify the name of the chatbot, where this issue occurs?

Additionally, could you please share:

  • an example when the widget uses broken links

  • cases when the links from the training files should be used