Can't subscribe to a plan

Hi. My problem is that I can’t subscribe to any of the plans. Every time I try get the same message:

Something went wrong

Please try again later. If the issue persists, you can contact our support team using the button below.

error code: E-403


1 Like

Greetings @Monodual_SAS and welcome to Elfsight family :wave:

I see that my colleague Lisa has already contacted you in a support ticket.

Lisa checked your Dashboard history and it seems like you may be contacting us from one of the countries that are currently under sanctions. You can find a full list of sanctioned countries here.

To adhere to international sanctions regulations, our vendor periodically reviews their list of supported countries. Following a recent review, a number of countries have been removed from this list and our vendor is no longer able to support subscriptions from these countries.

Thus, we have to tell you that there will be no possibility to create a subscription:

  • with a card issued in a sanctioned country,
  • with a sanctioned country’s IP address
  • if you choose a sanctioned country from the countries list while creating a subscription

Please contact Lisa and let her know if the assumption about location is correct and if this explains the situation.