Hello. I am brand new to elfsight and so far I am enjoying the product. However, I experience extremely long load time on the backend when I attempt to edit or load a widget. The front end (display on my site) works fine, but I find I have to wait several minutes to get the manage feature to load…

Hi @Kevin13 ! Welcome to Community :tada: I am so sorry about this inconvenience! I’ll be more than happy to check things for you! Could you please send me an e-mail connected to your Elfsight account and a screenshot of the Developer Console ? Also, a video screencast of the issue would be highly …

I’m having the same issue. I ended up having to switch to Safari and it was able to load much faster. I prefer to work in Chrome for a lot of reasons but in regards to Elfsight–the developer tools are easier to use for customization.

Hi @Lily_Gamble ! Welcome to Elfsight Community :tada: I’ve checked your widgets and the issue seem to be caused by image resolution (3000px*3000px) Please try to reduce the image resolution by 5 times and let me know if it helped :slightly_smiling_face:

Hi Max, Thank you for the reply. I am including a video link. https://www.screencast.com/t/sBIgtlfRZPGb

Hey @Max ! I was really happy to find this forum, so I appreciate the warm welcome. :blush: Is the photo size impacting how the application panel in elfsight’s backend loads as well? Just want to make sure I articulated the issue properly—it’s the actual dashboard that takes so long to load rather t…

Hi @Kevin13 ! Many thanks for your screencast! The issue may be caused by the browser extensions. Could you please check it in incognito mode and let me know if the issue still persists?

@Lily_Gamble I am so sorry about misunderstanding from my side! Unfortunately, today we experienced some unexpected maintenance issues. Please accept my sincere apologies! However, our developers already fixed the issue, so you should no longer have any trouble. If the issue still persists, could…

Hello Max. I think I found the issue. The delay happens when mc.yandex.ru is attempted. Currently our firewall is blocking most ru sites. Is this a requirement to use your services? Reaching to an .RU domain?

Hi @Kevin13 ! We’ve disabled the script you are talking about. Could you please check the dashboard and let me know how it works now?

It appears the script is still in place (see screenshot) [Screenshot 2023-04-18 at 7.48.19 AM]

Backend of Elfsight takes a really long time to load

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Backend of Elfsight takes a really long time to load

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